Contact Us

Is this an emergency?  Hydro and Water emergencies include:

  • Downed Power Lines
  • Unreported Power Outages (Please check Outage Map. Known outages do not require reporting.)
  • Leaking Water Meters

For these emergencies, call 519-255-2727.  Please do not send email to report these emergencies.

This phone line is open 24 hours a day.

For Customer Service general inquires, such as:

  • Billing 
  • Credit
  • Account Maintenance

Please call our Customer Service Centre at 519-255-2727 Monday to Friday from 8:00 a.m. to 5:00 p.m. or email info@enwin.comPlease do not send email to report emergencies.

Our 787 Ouellette Ave. location is open Monday to Friday from 8:30 a.m. to 4:30 p.m.

Have a complaint?

Customer Dispute Resolution

Additional Phone Numbers & Email Listings

Automated Directory: 519-251-7300

Fax: 519-255-7423

Conservation Program Hotline: 519-255-2727 Option 6

Hydro and Water Locates: 1-800-400-2255

Purchasing: 519-251-7300 ext. 239 or

Human Resources: 519-251-7300 ext. 750

Human Resources Confidential Fax Line: 519-255-2763

Technical Services: 519-251-7303 or

President / CEO Helga Reidel: 519-251-7300 extension 730 or

Locations and Mailing Addresses

Windsor Canada Utilities Ltd.
ENWIN Utilities Ltd.
ENWIN Energy Ltd.

787 Ouellette Avenue
P.O. Box 1625
Station A
Windsor, Ontario
N9A 5T7

ENWIN Utilities Ltd.
Rhodes Drive Operating Centre

4545 Rhodes Drive
P.O. Box 1625
Station A
Windsor, Ontario
N8W 5T1

Windsor Utilities Commission
A.H. Weeks Water Treatment Plant

3665 Wyandotte Street East
Windsor, Ontario
N8Y 1G4