Is this an emergency? Hydro and Water emergencies include:
- Downed Power Lines
- Unreported Power Outages (Please check Outage Map. Known outages do not require reporting.)
- Leaking Water Meters
For these emergencies, call 519-255-2727. Please do not send email to report these emergencies.
This phone line is open 24 hours a day.
For Customer Service general inquires, such as:
- Account Maintenance
Please call our Customer Service Centre at 519-255-2727 Monday to Friday from 8:00 a.m. to 5:00 p.m. or email email@example.com. Please do not send email to report emergencies.
Our 787 Ouellette Ave. location is open Monday to Friday from 8:30 a.m. to 4:30 p.m.
Have a complaint?
Additional Phone Numbers & Email Listings
Automated Directory: 519-251-7300
Conservation Program Hotline: 519-255-2727 Option 6
Hydro and Water Locates: 1-800-400-2255
Purchasing: 519-251-7300 ext. 239 or firstname.lastname@example.org
Human Resources: 519-251-7300 ext. 750
Human Resources Confidential Fax Line: 519-255-2763
Technical Services: 519-251-7303 or email@example.com
President / CEO Helga Reidel: 519-251-7300 extension 730 or firstname.lastname@example.org
Locations and Mailing Addresses
ENWIN Utilities Ltd.
ENWIN Energy Ltd.
787 Ouellette Avenue
P.O. Box 1625
Rhodes Drive Operating Centre
4545 Rhodes Drive
P.O. Box 1625
A.H. Weeks Water Treatment Plant
3665 Wyandotte Street East