Contact Us
Is this an emergency? Hydro and Water emergencies include:
- Downed Power Lines
- Unreported Power Outages (Please check Outage Map. Known outages do not require reporting.)
- Leaking Water Meters
For hydro and water emergencies, call 519-255-2727. Please do not send email to report these emergencies.
These phone lines are open 24 hours a day.
For Customer Service general inquires, such as:
- Billing
- Credit
- Account Maintenance
Please contact our Call Centre by phone at 519-255-2727 Monday to Friday from 8:30 a.m. to 4:30 p.m. or email info@enwin.com. Please do not send email to report emergencies.
Technical Services assists customers with inquires related to:
- New Service Connections
- Relocations of Existing Services
- Request for Line Cover ups
- Generation Connection
- Temporary Construction Power
- ESA (Electrical Safety Authority) Connection Authorizations
Please contact our Technical Services Department by phone at 519-255-2727 Monday to Friday from 8:00 a.m. to 4:00 p.m. or email tsd@enwin.com. Please do not send email to report emergencies.
Have a complaint?
Additional Phone Numbers & Email Listings
Automated Directory: 519-251-7300
Fax: 519-255-7423
Hydro and Water Locates: 1-800-400-2255
Purchasing: 519-251-7300 ext. 239 or purchasing@enwin.com
Human Resources: 519-251-7300 ext. 750
Technical Services: 519-251-7303 or tsd@enwin.com
President / CEO Garry Rossi: 519-251-7300 extension 730 or ceooffice@enwin.com
Please note e-mail is not monitored on weekends. If an item is urgent please dial the automated directory and you will be connected to an operator.
Mailing Addresses
Windsor Canada Utilities Ltd. / ENWIN Utilities Ltd. / ENWIN Energy Ltd.
4545 Rhodes Drive
P.O. Box 1625, Station A
Windsor, Ontario
N8W 5T1
Windsor Utilities Commission / A.H. Weeks Water Treatment Plant
3665 Wyandotte Street East
Windsor, Ontario
N8Y 1G4