Contact Us


Is this an emergency?  Hydro and Water emergencies include:

  • Downed Power Lines
  • Unreported Power Outages (Please check Outage Map. Known outages do not require reporting.)
  • Leaking Water Meters

For hydro and water emergencies, call 519-255-2727. Please do not send email to report these emergencies.

These phone lines are open 24 hours a day.


For Customer Service general inquires, such as:

  • Billing 
  • Credit
  • Account Maintenance

Please call our Call Centre at 519-255-2727 Monday to Friday from 8:30 a.m. to 4:30 p.m. or email info@enwin.comPlease do not send email to report emergencies.

IMPORTANT NOTICE! Public health officials continue to advise that social distancing is the most effective strategy to prevent the spread of COVID-19. Our offices will be closed to customer walk-ins until further notice.


Have a complaint?

Customer Dispute Resolution


Additional Phone Numbers & Email Listings

Automated Directory: 519-251-7300

Fax: 519-255-7423

Hydro and Water Locates: 1-800-400-2255

Purchasing: 519-251-7300 ext. 239 or purchasing@enwin.com

Human Resources: 519-251-7300 ext. 750

Technical Services: 519-251-7303 or tsd@enwin.com

President / CEO Helga Reidel: 519-251-7300 extension 730 or ceooffice@enwin.com


Mailing Addresses

Windsor Canada Utilities Ltd. / ENWIN Utilities Ltd. / ENWIN Energy Ltd.
4545 Rhodes Drive
P.O. Box 1625, Station A
Windsor, Ontario
N8W 5T1

Windsor Utilities Commission / A.H. Weeks Water Treatment Plant
3665 Wyandotte Street East
Windsor, Ontario
N8Y 1G4