Contact Us

Need more help?

Our Customer Service Centre is available to take your phone calls Monday to Friday 8:00 a.m. to 5:00 p.m.  Operators are waiting to answer your questions about both our Water and Electricity operations.

Our Ouellette office is open Monday to Friday 8:30 a.m. to 4:30 p.m.


Daily Customer Service and After Hours Hydro and Water Emergencies: 519-255-2727

  • Automated Directory: 519-251-7300
  • Email:
  • Fax: 519-255-7423
  • Conservation Program Hotline: 519-255-2727 Option 6
  • Hydro and Water Locates: 1-800-400-2255
  • Purchasing: 519-251-7300 ext. 239 or
  • Human Resources: 519-251-7300 ext. 750
  • Technical Services: 519-251-7303 or


Complaints about ENWIN's service may be directed to our:

  1. Customer Service Centre by phone at 519-255-2727, option 2 or via email
  2. President/CEO Helga Reidel by phone at 519-251-7300 extension 730 or via email

For any unresolved complaints about electricity service you may contact the Ontario Energy Board: OEB Complaint


Locations and Mailing Addresses

ENWIN Utilities Ltd.
787 Ouellette Avenue
P.O. Box 1625
Station A
Windsor, Ontario
N9A 5T7

Rhodes Drive Operating Centre
4545 Rhodes Drive
P.O. Box 1625
Station A
Windsor, Ontario
N8W 5T1

A.H. Weeks Water Treatment Plant
3665 Wyandotte Street East
Windsor, Ontario
N8Y 1G4