Business / Commercial Rates
To learn more about business and commercial rates, please select a link below or scroll down the page.
- Deferral of Global Adjustment (GA) Charges
- Setting Rates
- Electricity Delivery Rates
- Regulated Price Plan (RPP) Customers
- Tiered Rates
- Non-Regulated Price Plan Customers
- Ontario Energy Rebate (OER)
- Regulatory Charges
- Total Loss Factor Adjustment
- Late Payment Charge
- Transformer Ownership Credit
- Common Miscellaneous Changes
COVID-19 Recovery Rate - Effective June 1, 2020
The Government of Ontario has introduced a COVID-19 Recovery Rate of 12.8¢/kWh for all time-of-use (TOU) electricity customers, to support Ontarians through the restart of the economy. Households, farms and small businesses who pay time-of-use electricity rates will be charged this fixed rate 24 hours a day, seven days a week, starting June 1, 2020.
This rate will be automatically reflected on TOU customers’ electricity bills for all three TOU periods, 24 hours a day, seven days a week, and is intended to be in place until October 31, 2020.
For more information on the COVID-19 Recovery Rate, click here.
Customer Choice - November 1, 2020
If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020.
For more information about your pricing options, visit www.oeb.ca/choice.
Deferral of Global Adjustment (GA) Charges
Ontario is deferring a portion of Global Adjustment (GA) charges for industrial and commercial electricity consumers that do not participate in the Regulated Price Plan (RPP), starting from April 2020. The GA rate for smaller industrial and commercial consumers (i.e., Class B) has been set at $115 per megawatt-hour, which is roughly in line with the March 2020 value. Large industrial and commercial consumers (i.e. Class A) will receive the same percentage reduction in GA charges as Class B consumers.
The government intends to keep this relief in place through the end of June 2020, subject to necessary extensions and approvals to implement this initiative. Industrial and commercial electricity consumers will automatically see this relief reflected on their bills. Consumers who have already received their April bill should see an adjustment on a future bill. Please contact our Customer Service department with questions about your bill.
Frequently Asked Questions
1. What is the Government of Ontario doing and why?
Ontario is deferring a portion of Global Adjustment (GA) charges for industrial and commercial electricity consumers that do not participate in the Regulated Price Plan (RPP), starting from April 2020. The government intends to keep this relief in place to the end of June 2020, subject to necessary extensions and approvals to implement this initiative The GA rate for smaller industrial and commercial consumers (i.e., Class B) will be set at $115 per megawatt-hour, which is roughly in line with the March 2020 value. Large industrial and commercial consumers (i.e., Class A) will receive the same percentage reduction in GA charges as Class B consumers. This will provide immediate financial support for companies when they need it most: as they do their part to contain COVID-19 and as they prepare to help get our economy moving again.
2. Who will benefit?
Ontario anticipates that more than 50,000 industrial (typically Class A) and commercial (typically Class B) electricity consumers will benefit from this relief. Subject to necessary extensions and approvals to implement this initiative, these consumers would be protected from a marked increase in GA cost caused by the low demand during the COVID-19 outbreak for the months of April, May and June 2020.
3. Will consumers be expected to pay back the temporary relief at a later date?
Yes, in 2021, Class A and Class B consumers would see an increase in their Global Adjustment (GA) costs over a 12-month period. The government intends to propose regulatory amendments (together with other amendments as necessary) to O. Reg. 429/04 made under the Electricity Act, 1998 in May 2020. If approved, these proposed amendments would allow the Independent Electricity System Operator (IESO) to recover the deferred GA charges over a 12-month period beginning in January 2021. Interest costs related to the deferral would not be recovered from consumers.
4. Why is this relief only being provided temporarily?
These are temporary relief measures intended to provide immediate financial support for companies when they need it most: as they do their part to contain COVID-19 and as they prepare to help get our economy moving again.
5. My company has already been billed for April based on an estimated GA rate. Will I get a rebate?
You will receive an adjustment on a future bill.
Setting RatesIn Ontario, electricity rates are set by the Ontario Energy Board (OEB). Your bill includes charges for the electricity commodity (generation), transmission through high voltage systems (e.g. Hydro One), and distribution through local systems (e.g. ENWIN). The OEB must ensure that all rates are justified and reasonable. ENWIN is required to prove to the OEB that its rates are justified and reasonable through a rate application process. The current OEB-approved rates are listed below. More information on rates is available at the OEB website: www.ontarioenergyboard.ca.
Electricity Delivery Rates - Effective January 1, 2020
Less than 50 kW
50 to 4,999 kW
|ENWIN Delivery Charges|
|Fixed Customer Charge||$27.29||$107.93|
|Variable Distribution Rate||$0.0172 / kWh||$4.8056 / kW|
|Net Rate Riders - Volumetric||-$0.0012 / kWh||-$0.7181 / kW|
|Net Rate Riders - Fixed Monthly||$0.57|
|Network Service||$0.0080 / kWh||$2.7166 / kW|
|Connection Service||$0.0055 / kWh||$1.9000 / kW|
|Sentinel Lighting||Street Lighting||Unmetered Scattered Loads|
|ENWIN Delivery Charges*|
|Fixed Customer Charge||$12.44||$5.27||$11.11|
|Net Rate Riders - Fixed Monthly||-$0.47||-$0.09||-$1.02|
|Network Service||$2.4856 / kW||$2.4826 / kW||$0.0080 / kWh|
|Connection Service||$1.7384 / kW||$1.7366 / kW||$0.0055 / kWh|
*Charge is per connection
Note: Non-RPP, non-WMP customers will also have the Rate Rider for Global Adjustment Account Disposition of $-0.0034 / kWh.
Large Users rates are available upon request.
Regulated Price Plan (RPP) Consumers
Applies to those customers meeting the legislative criteria (residential/low-volume consumer) of the program. A regulated price per kWh is charged for electricity used.
|Non-Residential TOU Pricing||Effective June 1, 2020 until October 31, 2020||Effective November 1, 2020 (Winter TOU Prices)|
|Off-Peak (lowest demand)||$0.128 / kWh||$0.105 / kWh|
|Mid-Peak (moderate demand)||$0.128 / kWh||$0.150 / kWh|
|On-Peak (highest demand)||$0.128 / kWh||$0.217 / kWh|
Under tiered rates, a customer can use a certain amount of energy each month at a lower rate. Once that limit is exceeded, the rate goes up. The chart below shows the rates and tiers for each type of customer.
|Non-Residential Tier Pricing - Summer|
|May 1, 2020 to October 31, 2020||Commodity Charge / kWh||Price|
|Up to 750||$0.119 / kWh|
|More Than 750||$0.139 / kWh|
|Non-Residential Tier Pricing - Winter|
|November 1, 2020 to April 30, 2021||Commodity Charge / kWh||Price|
|Up to 750||$0.126 / kWh|
|More Than 750||$0.146 / kWh|
Non-Regulated Price Plan Consumers
The electricity price you pay per kWh is:
- The spot market price or weighted average price (dependant on the type of meter installed), or
- A retailer contract price (dependent on your choice of electricity provider).
Ontario Electricity Rebate (OER)
The Ontario Electricity Rebate (OER) is for most households, farms, long-term care homes and small businesses. Eligible consumers automatically receive the rebate, which appears on bills as a separate line item. Starting November 1, 2020, the OER will provide eligible consumers with a 33.2% rebate from the province on the subtotal of their electricity bill.
Consumers with demand of 50 kilowatts or less or annual consumption of 250,000 kilowatt hours or less, farms, and licensed long-term care homes (other than where the electricity account is also in respect of a hospital) are eligible to receive the rebate.
Some multi-unit residential complexes that do not have individually metered units may also be eligible with demand above 50 kilowatts and annual consumption above 250,000 kilowatt hours.
To learn more about the OER eligibility criteria and how to apply for the rebate, please click the link below:
The chart below provides the current and most recent value of the OER:
|Effective November 1, 2019 until October 31, 2020||Effective November 1, 2020|
|Ontario Electricity Rebate (OER)||31.8%||33.2%|
|Wholesale Market Service Charge (Not including CBR)||$0.0030 / kWh|
|Capacity Based Recovery (CBR)||$0.0004 / kWh|
|Rural or Remote Rate Protection Charge||$0.0005 / kWh|
|Standard Supply Service - Administration Charge*||$0.25|
*Applies to customers not contracted with an energy retailer.
Total Loss Factor Adjustment - Effective January 1, 2020
As electricity is delivered over a power line, a small amount of power is consumed or lost as heat. This is known as line loss, and is caused by wires and transformers that consume power before it gets to your home or business. The loss factor adjustment accounts for these losses.
|Secondary metered customers <5,000 kW||1.0311|
|Primary metered customers <5,000 kW||1.0207|
|Customers >5,000 kW||Available Upon Request|
Late Payment Charge
A Late Payment Charge of 1.5% will be applied to the unpaid portion of your account's monthly balance.
Transformer Ownership Credit
|Service < 115 kV (per kW of billing demand)||$-0.60|
Common Miscellaneous Charges (plus applicable taxes)
|Pulling Post-Dated Cheques||$15.00|
|Credit Reference/Credit Check||$15.00|
|Returned Cheque Charge (not inclusive of bank fees)||$15.00|
|Account Set-up/Change of Occupancy Charge (plus credit agency fees if applicable)||$30.00|
|Special Meter Reads||$30.00|
|Meter Dispute Charge + Measurement Canada Fees (if meter found to be correct)||$30.00|
|Dispute Test Commercial Self Contained - MC||$105.00|
|Dispute Test Commercial TT - MC||$180.00|
|Cellular Meter Reading Charge||$7.50|
|Reconnect at Meter||$65.00|
|Reconnect at Meter After Hours||$185.00|
|Service Call — Customer-owned Equipment||$30.00|
|Missed Service Appointment||$65.00|