ENWIN Warning to Customers: Be on the Alert for Potential Text Message Scam!

November 3, 2017

Windsor, ON: ENWIN is warning customers to be on the lookout for a potential text message scam that is targeting victims across Ontario.

The warning follows three calls to ENWIN from customers reporting that someone had sent them a text message, claiming to represent Hydro One, and asking the customer to tap a link in the text message in order to receive money.

Fortunately, the customers did not comply, and instead called ENWIN for clarification.

“We don’t text message our customers,” said Barbara Peirce Marshall, ENWIN’s Manager of Corporate Communications. “This is the first time we have heard about this kind of fraud attempt in our area, so calling ENWIN was the right thing to do.”

As a result, ENWIN has notified Hydro One and the Windsor Police Service about the texts, and released the news to media, so the community will be on the alert. ENWIN has also checked with other Ontario utilities, several of which have experienced similar text message scam attempts.

“Many people have learned to be on the lookout for email fraud attempts,” said Peirce Marshall. “So, cyber criminals have found a new way to defraud the public. With so many people on mobile devices we need to raise awareness of this new danger.”

Schemes to defraud the public can be elaborate. ENWIN reminds customers that they should never provide any personal information in response to a scam text, email or phone call.

“We take our responsibility to the community very seriously,” Peirce Marshall concluded. “Any day we can help customers avoid a scam is a good day for us all.”

Customers concerned about a suspicious text, email or phone call, can contact ENWIN at 519- 255-2727 or contact the Windsor Police Service.

ENWIN Utilities Ltd. (ENWIN) a licensed electricity distribution company, serving customers in the City of Windsor, and the licensed water system operator for the Windsor area water system owned by Windsor Utilities Commission. ENWIN works with Windsor to provide a safe, reliable source of electricity and water for our community.