New Residential Service

To request a residential connection, please contract our Technical Services Department by e-mail at or by phone at 519-251-7303. You can also visit us to speak in person at 4545 Rhodes Dr., Windsor, ON.

If the residential service will have a breaker size greater than 400A then please follow the Commercial/Industrial connection details below.

For Overhead services the customer is responsible for installing the meter base, meter stack, and anchors. The location of the meter and stack must be discussed with ENWIN prior to construction to ensure it is in a position that can be serviced. The following diagram explains the allowable service point locations on a typical home:

For Underground services, the customer is responsible for installing the meter base and conduit as well as preparing a trench and providing sand along the length of the trench for ENWIN to install and connect underground service conductors. The following Trench Details must be followed to ensure that ENWIN can install the service when they arrive. Failure to meet the requirements of the Trench Detail will result in a Missed Service Appointment Charge (see Residential Rates).


Once the meter base and conduit have passed ESA Inspection, the contractor must contact ENWIN’s Technical Services department to schedule a date for connection. New services will be connected within 5 business days of being notified as long as all required payments and paperwork have been received.