Planned Power Interruptions


image of outage operator taking notes while on the phone

Why do we have them?

Power interruptions are scheduled throughout the year so that ENWIN can maintain, expand or upgrade our electricity distribution system. They help us continue to provide safe, reliable electricity for our customers, by ensuring our infrastructure is robust and reliable. You may not be able to see the work in progress, but we will do our best to let you know in advance if we are planning an interruption to your service.

How will I know when my power will go off?

ENWIN employs a variety of methods to inform customers in advance about planned service interruptions, including phone messages, mailed and hand delivered notices, and on Twitter @ENWINUtilities. We make every effort to contact those who will be affected - in advance of planned interruptions - so that we can safely complete our work, while causing as little inconvenience as possible to the customer.

As a rule, we are successful in reaching and notifying the majority of those who will be affected. Be sure to update your contact information when necessary, to help us keep you informed. To update your information call 519-255-2727.

However, sometimes circumstances dictate that we must shut down power for reasons of public safety, during unforeseen circumstances - such as severe weather, unplanned outages or community emergencies. On these occasions, it may be necessary to postpone or schedule a planned outage without prior notice. As always, public safety and the safety of our employees is our paramount concern. We thank our customers for their understanding.

Planned outages in progress are also shown on our Outage Map.