Contact Us

Is this an emergency?  Hydro and Water emergencies include: 

• Downed power lines 
• Unreported power outages (please check the outage map. Known outages do not require reporting.) 
• Leaking water meters 

For hydro and water emergencies, call 519-255-2727. Please do not send emails to report these emergencies. 

These phone lines are open 24 hours a day. 

For Customer Service general inquiries, such as: 

• Billing  
• Credit 
• Account maintenance 

Please contact our Call Centre by phone at 519-255-2727 Monday to Friday from 8:30 a.m. to 4:30 p.m. or email info@enwin.com.  Please do not send emails to report emergencies. 

Technical Services assists customers with inquiries related to: 

• New service connections 
• Relocations of existing services 
• Request for line cover-ups 
• Generation connection 
• Temporary construction power 
• ESA (Electrical Safety Authority) connection authorizations 

Please contact our Technical Services Department by phone at 519-251-7303 Monday to Friday from 8:00 a.m. to 4:00 p.m. or email tsd@enwin.com.  Please do not send email to report emergencies. 

Have a complaint? 

Customer Dispute Resolution 

Additional Phone Numbers & Email Listings 

Automated Directory: 519-251-7300 

Fax: 519-255-7423 

Hydro and Water Locates: 1-800-400-2255 

Purchasing: 519-251-7300 ext. 239 or purchasing@enwin.com 

Human Resources: 519-251-7300 ext. 750 

Technical Services: 519-251-7303 or tsd@enwin.com 

President / CEO Garry Rossi: 519-251-7300 extension 674 or ceooffice@enwin.com 

Please note email is not monitored on weekends. If an item is urgent, please dial the automated directory, and you will be connected to an operator. 

Mailing Addresses 

Windsor Canada Utilities Ltd. / ENWIN Utilities Ltd. / ENWIN Energy Ltd. 
4545 Rhodes Drive 
P.O. Box 1625, Station A 
Windsor, Ontario 
N8W 5T1 

Windsor Utilities Commission / A.H. Weeks Water Treatment Plant 
3665 Wyandotte Street East 
Windsor, Ontario 
N8Y 1G4