Contact Us

Is this an emergency?  Hydro and Water emergencies include: 

• Downed power lines 
• Unreported power outages (please check the outage map. Known outages do not require reporting.) 
• Leaking water meters 

For hydro and water emergencies, call 519-255-2727. Please do not send emails to report these emergencies. 

These phone lines are open 24 hours a day. 

For Customer Service general inquiries, such as: 

• Billing  
• Credit 
• Account maintenance 

Please contact our Call Centre by phone at 519-255-2727 Monday to Friday from 8:30 a.m. to 4:30 p.m. or email info@enwin.com.  Please do not send emails to report emergencies. 

Technical Services assists customers with inquiries related to: 

• New service connections 
• Relocations of existing services 
• Request for line cover-ups 
• Generation connection 
• Temporary construction power 
• ESA (Electrical Safety Authority) connection authorizations 

Please contact our Technical Services Department by phone at 519-255-2727 Monday to Friday from 8:00 a.m. to 4:00 p.m. or email tsd@enwin.com.  Please do not send email to report emergencies. 

Have a complaint? 

Customer Dispute Resolution 

Additional Phone Numbers & Email Listings 

Automated Directory: 519-251-7300 

Fax: 519-255-7423 

Hydro and Water Locates: 1-800-400-2255 

Purchasing: 519-251-7300 ext. 239 or purchasing@enwin.com 

Human Resources: 519-251-7300 ext. 750 

Technical Services: 519-251-7303 or tsd@enwin.com 

President / CEO Garry Rossi: 519-251-7300 extension 674 or ceooffice@enwin.com 

Please note e-mail is not monitored on weekends. If an item is urgent, please dial the automated directory, and you will be connected to an operator. 

Mailing Addresses 

Windsor Canada Utilities Ltd. / ENWIN Utilities Ltd. / ENWIN Energy Ltd. 
4545 Rhodes Drive 
P.O. Box 1625, Station A 
Windsor, Ontario 
N8W 5T1 

Windsor Utilities Commission / A.H. Weeks Water Treatment Plant 
3665 Wyandotte Street East 
Windsor, Ontario 
N8Y 1G4