Is this an emergency? Hydro and Water emergencies include:
- Downed power lines
- Unreported power outages (please check the outage map. Known outages do not require reporting.)
- Leaking water meters
For hydro and water emergencies, call 519-255-2727. Please do not send emails to report these emergencies.
These phone lines are open 24 hours a day.
For Customer Service general inquiries, such as:
- Account maintenance
Please contact our Call Centre by phone at 519-255-2727 Monday to Friday from 8:30 a.m. to 4:30 p.m. or email firstname.lastname@example.org. Please do not send emails to report emergencies.
Technical Services assists customers with inquiries related to:
- New service connections
- Relocations of existing services
- Request for line cover-ups
- Generation connection
- Temporary construction power
- ESA (Electrical Safety Authority) connection authorizations
Please contact our Technical Services Department by phone at 519-255-2727 Monday to Friday from 8:00 a.m. to 4:00 p.m. or email email@example.com. Please do not send email to report emergencies.
Have a complaint?
Customer Dispute Resolution
Additional Phone Numbers & Email Listings
Automated Directory: 519-251-7300
Hydro and Water Locates: 1-800-400-2255
Purchasing: 519-251-7300 ext. 239 or firstname.lastname@example.org
Human Resources: 519-251-7300 ext. 750
Technical Services: 519-251-7303 or email@example.com
President / CEO Garry Rossi: 519-251-7300 extension 674 or firstname.lastname@example.org
Please note e-mail is not monitored on weekends. If an item is urgent, please dial the automated directory, and you will be connected to an operator.
Windsor Canada Utilities Ltd. / ENWIN Utilities Ltd. / ENWIN Energy Ltd.
4545 Rhodes Drive
P.O. Box 1625, Station A
Windsor Utilities Commission / A.H. Weeks Water Treatment Plant
3665 Wyandotte Street East