Accessibility at ENWIN Utilities
How Can We Help You?
We are committed to providing a friendly, accessible environment for all our customers, visitors and employees. Our staff is well trained and highly qualified to provide goods and services in a way that respects the dignity and independence of customers, visitors and co-workers with disabilities.
Policies and Procedures
Our Accessibility Policy is part of our commitment to making high-quality, cost-effective goods and services accessible to all our customers.
Upon request, we would be happy to provide more information about policies and procedures regarding our services to people with disabilities, in a format that takes into account the person's disability. ENWIN’s Accessibility Compliance Reports are also available upon request. Please contact us for more information.
Accessible Building Features
We strive to offer accessible facilities, and have the following features for your convenience:
- Power-operated, automatic door openers on main entrances
- Wheelchair accessible meeting rooms for visitors and employees
- Wheelchair accessible washrooms for visitors and employees
- Lowered counters in our front Reception area
- Elevator to the upper floors
- Sidewalk curb for wheelchair and walker access
Planned Visits - Accommodation Requests
We value all our customers and look forward to meeting with you. Please let us know how we can serve you best. If you will require assistance during a planned visit to our office, please fill out a Customer Accommodation Request Form.
If a disruption limits accessibility features that you identified as required for your visit, the representative you are scheduled to meet will make every reasonable effort to contact you in advance to discuss an alternative arrangement suitable to both of you.
Unplanned Visits - Notice of Accessibility Device Temporarily Out of Service
Please check the website for accessibility notices before making an unscheduled visit to our facilities. If an accessibility device is temporarily out of service, notification will be posted on our website.
ENWIN's Multi-Year AODA Plan
We Value Your Input
We strive to provide the best possible service to all our customers and welcome your comments. You may provide feedback by using a printable copy of our Accessibility Feedback Form.
You may return your completed form by fax, mail, or email:
ATTN: Customer Service Department, ENWIN Utilities Ltd.
4545 Rhodes Drive
P.O. Box 1625, Station "A"
If you have any questions or wish to request any of our printed or website materials in an alternate format, please contact us.