myENWIN and Paperless Billing
We are always looking for ways to improve our services for our community. We offer the convenience of paperless billing using myENWIN. You will be notified by email when your bill is available for viewing online, and will no longer receive your bill by mail.
The benefits of paperless billing iclude:
- A simple, convenient way to receive, manage and pay your bills
- Secure and private
- Flexibility - available 24/7
- Free service
- No paper bills
Your Personal ENWIN Connection
myENWIN allows you to access and manage your own usage data, daily, weekly, or monthly. Today's usage data will appear on your profile tomorrow, allowing you to create your own consumption reports using real data. Comparing your usage patterns will help you better understand and manage your consumption.
It's easy. It's convenient. It's environmentally friendly.
Choose Paperless Billing through myENWIN! We'll send you an email when your bill is ready and you can log-in and review your current charges. With the press of a button, we'll link you to your bank and you can make your payment online.
With myENWIN, you can set up personal dollar amount or usage thresholds, and be notified when you have reached them, and receive alerts for potential leaks. Tracking your usage patterns will help you better control the bottom line on your bill.
Check your balance online and see if your latest payment has been received. Visit myENWIN for further information and forms, and stay aware of pricing periods as they happen.
ENWIN Tips on Bill Payment
ENWIN shares the Ontario Energy Board's (OEB’s) commitment to protecting customers, and will ensure that the rules on disconnections and reconnections are strictly followed. ENWIN routinely works with customers to arrange OEB-prescribed payment plans.
To help customers, ENWIN is offering some tips on bill management and bill payment options:
- ENWIN will provide an overdue notice approximately one week after the due date on your bill to encourage customers to take action. This notice includes detailed information you need to know about bill payment.
- Payment arrangements, equal billing plans and conservation programs are just some of the ways ENWIN can help you. Information is available on our Financial Assistance page, or by calling ENWIN's Customer Service Call Centre at 519-255-2727.
- At times when disconnections are permitted, ENWIN provides at least 14 days’ notice before disconnection. If a customer does not take action, we will reach out again, to offer customers another 48 hours in which to respond.
- Additional help is available through programs such as the Ontario Electricity Support Program (OESP) or the Low-Income Energy Assistance Program (LEAP).
- Customer rights and responsibilities are posted on the Ontario Energy Board website.
Please make sure we have the most up-to-date customer contact information on file, so ENWIN can contact you, when necessary.
Consumers can visit the OEB's programs and regulations page to learn more. ENWIN's Customer Service Call Centre is open 8:30 a.m. to 4:30 p.m., Monday to Friday at 519-255-2727.
Important Information - OEB Payment Priority Rules
How does your money get distributed to the charges on your Bill?
In accordance with the Bill Issuance and Payment section 2.6 of the Ontario Energy Board’s Distribution System Code (DSC), if a bill includes charges other than electricity charges, payments must go first to pay the electricity portion of the bill. This means ENWIN must allocate your payments against current and overdue electricity charges before applying funds to overdue water and sewer charges.
If an invoice has been generated and is enroute to you, electric charges on this new bill will take priority over overdue water and sewer amounts. This is even if you have not yet received this new statement. This means that if you attempt to pay off overdue water and sewer amounts by making a payment to your account, you may be unknowingly applying funds to your next electricity bill.
To avoid this issue, ENWIN has developed a solution to allow you make a payment directly towards your water and sewer balance.
How to make a direct payment toward your Water & Sewer charges?
If you wish to have your payment allocated to pay overdue water & sewer charges, this option can only be completed through your financial institution. To do this, an additional and new payee must be created with your financial institution for ENWIN Utilities Ltd.
When entering this new payee, the first 0 of your 10-digit account number must be replaced with a 9 (i.e. 90xxxxx-xx). For example, if your account number is 00123456-01 and you have $50 in overdue electric and $100 in overdue water & sewer charges, you may make a $50 payment towards account 00123456-01 and a $100 payment towards 90123456-01.
Please note: It is strongly recommended that a keyword such as “ENWIN Water/Sewer” be added to this payee as a reminder that payments made in this way will only go towards water and sewer balances.
Payments cannot be reallocated between services once posted. For assistance in creating a new payee or adding a keyword, please contact your financial institution.
As a reminder, if you are paying your bills by your designated due date, you can continue to apply all payments to your regular account number.
** Need help? Contact our Call Centre at 519-255-2727, Monday to Friday, 8:30 am to 4:30 pm.