Regulatory Information

ENWIN’s electricity rates and services are regulated by the Ontario Energy Board ("OEB"), an independent provincial government agency. ENWIN’s applications to the OEB, service documents and license are listed below. Additional information may be found on the OEB’s website at, or by contacting ENWIN at or 519-251-7300.

Conditions of Service

ENWIN's Conditions of Service describe the operating practices, connection policies and the types of service available to the electricity customers within ENWIN's service area.

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Rate Applications

ENWIN files Rate Applications with the OEB for the approval of electricity distribution rates and other charges.

For access to all documents related to ENWIN Rate Applications, please visit the OEB website.

Major Event Reporting

ENWIN is required to file a report with the OEB when it determines an electricity outage was caused by a Major Event.

OEB Scorecard

ENWIN’s electricity scorecard, which is accompanied by management discussion and analysis to explain the scorecard, demonstrates how ENWIN is performing each year relative to measures determined by the OEB.

Electricity Distribution License

ENWIN operates under the following Electricity Distribution Licence to distribute electricity to customers in its licensed service area.

OEB Consumer Charter 

The OEB’s Consumer Charter is intended to ensure consumers understand their rights and responsibilities about energy services. Understanding your rights and responsibilities about electricity services allows you to make informed choices and know where to go for help.

Fighting Against Forced Labour and Child Labour in Supply Chains 

ENWIN filed a joint 2023 Annual Report under the Fighting Against Forced Labour and Child Labour in Supply Chains Act.