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Regulatory Information
ENWIN’s electricity rates and services are regulated by the Ontario Energy Board ("OEB"), an independent provincial government agency. ENWIN’s applications to the OEB, service documents and license are listed below. Additional information may be found on the OEB’s website at www.oeb.ca, or by contacting ENWIN at info@enwin.com or 519-251-7300.
Conditions of Service
ENWIN's Conditions of Service describe the operating practices, connection policies and the types of service available to the electricity customers within ENWIN's service area.
Conditions of Service - Version 1.2 February 2023
Rate Applications
ENWIN files Rate Applications with the OEB for the approval of electricity distribution rates and other charges.
- EB-2023-0017 – 2024 IRM Rate Application - Decision and Rate Order
- EB-2022-0027 – 2023 IRM Rate Application – Decision and Rate Order
- EB-2022-0269 – 2023 Regulatory Charges – Decision and Order
- EB-2021-0019 – 2022 IRM Rate Application – Decision and Order – Phase 2
- EB-2021-0019 – 2022 IRM Rate Application – Decision and Rate Order - Phase 1
- EB-2020-0017 - 2021 IRM Rate Application - Decision and Rate Order
- EB-2019-0032 - 2020 Cost of Service Rate Application - Final Rate Order
For access to all documents related to ENWIN Rate Applications, please visit the OEB website.
Major Event Reporting
ENWIN is required to file a report with the OEB when it determines an electricity outage was caused by a Major Event.
- Major Event Day 2018 08 06
- Major Event Day 2022 02 18
- Major Event Day 2022 07 22
- Major Event Day 2023 02 22
- Major Event Day 2023 08 24
OEB Scorecard
ENWIN’s electricity scorecard, which is accompanied by management discussion and analysis to explain the scorecard, demonstrates how ENWIN is performing each year relative to measures determined by the OEB.
- 2022 OEB Scorecard - ENWIN Utilities Ltd. (pdf)
- 2022 OEB Scorecard - ENWIN Utilities Ltd. (web / accessible version)
Electricity Distribution License
ENWIN operates under the following Electricity Distribution Licence to distribute electricity to customers in its licensed service area.
OEB Consumer Charter
The OEB’s Consumer Charter is intended to ensure consumers understand their rights and responsibilities about energy services. Understanding your rights and responsibilities about electricity services allows you to make informed choices and know where to go for help.