ENWIN Alerts Customers to Potential Outages Due to Freezing Rain

February 5, 2019

Windsor ON: In response to the Freezing Rain Warning issued by Environment Canada, ENWIN is alerting customers to a potential hazard. Freezing rain is a major cause of downed powerlines, which can result in power outages.

ENWIN reminds customers of the following outage safety information:

• The public is cautioned to avoid downed power lines and anything with which they may come into contact, such as puddles of water and fences.
• The public is asked to avoid travel where possible during a major outage. If you must travel, exercise extreme caution in areas where power lines may be down or traffic lights not functioning.
• ENWIN phone lines may be congested during the initial stages of a major outage. The public is asked to avoid calling ENWIN to report power outages, but to call immediately to report emergency situations such as wires down or electrical fires. If explosions, electrical fires or wires down are noted, the public can contact ENWIN at 519-255-2727.
• ENWIN asks that customers remain patient as they wait for customer service responses. Please call the utility only once during an outage, in order to keep phone lines free for emergencies.

Customers can follow outage news, which will be updated, as often as possible, on our Outage Map at or on Twitter at @ENWINUtilities.