ENWIN Utilities Ltd. Nearing Complete Restoration of all Services

Windsor, ON: ENWIN teams have worked continuously throughout the night and will continue to work throughout today, and as of noon today, approximately 300 customers remain without power.  This number will fluctuate as damaged tree branches continue to fall across powerlines.

 At the peak of outages, there were approximately 25,000 customers affected. Yesterday morning this number was reduced to 5,000; as of 8:30 pm yesterday, there were approximately 518 across the city in isolated pockets.  Crews will remain active until all issues are resolved.

Please note that individual home outages will not appear on the ENWIN outage map. If the outage map does not reflect a customer’s outage, ENWIN recommends, if they haven’t already, to call our Customer Service team at 519-255-2727.

If the outage is the result of a damaged point of connection to the home, it is the responsibility of the homeowner to seek the assistance of a qualified electrician to have the point of connection to the home repaired and that repair inspected and authorized for reconnection by the Electrical Safety Authority (ESA).  Even if a home has power but the point of connection has been damaged, the homeowner is still responsible to have the point of connection repaired.  ENWIN requires authorization from ESA to reconnect power to the home after a repair has been made.

ENWIN team members have been canvasing outage areas identifying damaged points of connection, and informing homeowners of the situation.   For further information please contact ENWIN Technical Services at 519-251-7303.

ENWIN continues to remind their customers to stay 10 metres away from downed power lines and anything which they may come in contact with, such as puddles of water and fences.  Please call ENWIN at 519-255-2727 to report a downed power line.

ENWIN recommends visiting their outage map for the latest updates and an estimated time of restoration at https://enwin.com/power-outage-centre/

ENWIN would like to thank its customers for their patience and understanding during this difficult time as their cooperation greatly contributed to the success of our teams.