Customer Locates Survey

Please answer each question below, based on your recent experience. We appreciate your feedback.
Rate Scale: 1 being lowest, 10 being highest

1. How satisfied were you with how easily you were able to connect with us about your concern?

2. How satisfied were you with the information our telephone representative provided regarding what steps would need to be taken to provide service to you?

3. How satisfied were you with the length of time it took for us to schedule your locate?

4. How important is it to you to have the locate performed quickly?

5. How satisfied were you with the information that our locator provided?

6. How satisfied were you with the length of time it took the locator on site to actually perform the locate?

7. How satisfied were you with how prompt our locator was in meeting you at the scheduled place and time?

8. How important is it to you that our locator attend the site at the scheduled time?

9. How satisfied were you with the courtesy shown by our locator?

10. How important is it to you to meet with our locator on-site and speak with him directly?

11. How satisfied were you with the courtesy shown by our telephone representative?

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