ENWIN Utilities Ltd. Updates Regarding Power Outages

Frontline teams continue to work as restoration efforts near completion.

Windsor, ON: ENWIN crews continue to work to restore power to customers affected by Thursday night's storms.

At the peak of the outages, approximately 20,000 customers were without power.  Currently, approximately 174 customers remain affected by five major incidents which crews are working to resolve.  Additionally, single service outages are being resolved with estimations that the majority will be restored today.

ENWIN has all available team members in the field and will continue to do so until all outages are resolved.

Please note that individual home outages will not appear on the ENWIN outage map. If the outage map does not reflect a customer’s outage, ENWIN recommends, if they haven’t already, to call our Customer Service team at 519-255-2727.

If the outage is the result of a damaged point of connection to the home, it is the responsibility of the homeowner to seek the assistance of a qualified electrician to have the point of connection to the home repaired and that repair inspected and authorized for reconnection by the Electrical Safety Authority (ESA).  Even if a home has power but the point of connection has been damaged, the homeowner is still responsible to have the point of connection repaired.  ENWIN requires authorization from the ESA to reconnect power to the home after a repair has been made.

ENWIN reminds customers to stay at least 10 metres away from downed power lines, which is about the length of a school bus.  If you encounter a downed power line, please call ENWIN at 519-255-2727 to report it.

ENWIN is aware of all remaining neighbourhood outages, and we kindly ask that phone lines be kept open so that emergency calls may be able to come through.

We thank our customers for their patience and support during this difficult time.

About ENWIN: ENWIN Utilities Ltd. (ENWIN or EWU) is a regulated subsidiary of Windsor Canada Utilities Ltd. (WCU) and a licensed electricity distribution company, serving customers in the City of Windsor. ENWIN also maintains a contract of service with the Windsor Utilities Commission (WUC) to manage WUC’s administrative and operational functions, and to supply water to the residents of Windsor, Tecumseh and LaSalle. ENWIN works with Windsor to provide a safe, reliable source of electricity and water for our community.

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Media Contacts:
Costin Beliciu
Manager Corporate Communications, ENWIN Utilities Ltd.
Tel: (226) 280-6800
Email: cbeliciu@enwin.com