Important information on stormwater billing

What You Need to Know

  • Stormwater charges must be billed to the property owner (they cannot be billed to the tenant directly), per the City of Windsor Bylaw 171-2024
  • Each property must be separately billed (multiple properties cannot appear on one combined bill)
Stormwater Explained
Why your first bill of 2025 shows split water and sewer charges
Self Service Form

Need to add a stormwater bill to your existing account? Use our self-service form.

If you have further questions, we're here to help and our teams are ready to assist you. To ensure you receive the most efficient and accurate support, please contact:

ENWIN at 519-255-2727 for:The City of Windsor at 311 for:
Account set-up (add or separate stormwater charges to/from other ENWIN accounts)Arrears Liens: After transfer to tax roll
Arrears Liens: Prior to transfer to tax rollCredit program (stormwater specific)
Balance inquiryFee calculation
Late feesImpervious area calculation (for example, appeals and recalculations)
Payment methods / optionsIncentives program
Reading ENWIN bill / understanding billRate structure