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Unfortunately, we are not able to proceed with your registration if you do not have the power to enter your company into a legally binding agreement with ENWIN.
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Important information on stormwater billing
What You Need to Know
- Stormwater charges must be billed to the property owner (they cannot be billed to the tenant directly), per the City of Windsor Bylaw 171-2024
- Each property must be separately billed (multiple properties cannot appear on one combined bill)
- Please note: ENWIN will never visit your home for stormwater-related purposes. The City of Windsor may conduct site visits only in response to appeals or credit applications.
Stormwater Explained
Why your first bill of 2025 shows split water and sewer charges
Self Service Form
Need to add a stormwater bill to your existing account? Use our self-service form.
If you have further questions, we're here to help and our teams are ready to assist you. To ensure you receive the most efficient and accurate support, please contact:
| ENWIN at 519-255-2727 for: | The City of Windsor at 311 for: |
|---|---|
| Account set-up (add or separate stormwater charges to/from other ENWIN accounts) | Arrears Liens: After transfer to tax roll |
| Arrears Liens: Prior to transfer to tax roll | Credit program (stormwater specific) |
| Balance inquiry | Fee calculation |
| Late fees | Impervious area calculation (for example, appeals and recalculations) |
| Payment methods / options | Incentives program |
| Reading ENWIN bill / understanding bill | Rate structure |