ENWIN Alerts Customers to Potential Scam

Attempt directs customers to call fraudulent 1-800 number

November 6, 2019

Windsor, ON: ENWIN Utilities Ltd. (ENWIN) is alerting customers to a potential scam attempt. Customers have reported receiving calls from individuals claiming to represent ENWIN, directing customers to call ENWIN's legal department at a 1-800 number, and providing them a specific reference number.

This is a sophisticated scam that uses a recording of ENWIN's on-hold audio messages and displays portions of ENWIN's phone number in an attempt to fool the customer. ENWIN has reported these calls to the Windsor Police Service, and asks that any customer contacted call ENWIN at 519-255-2727 to report the attempted fraud.

ENWIN reminds customers that the utility does not have a 1-800 number, nor would we direct customers to contact our legal department for bill payment. ENWIN Customer Service Representatives will never ask for credit card payment over the phone.

Customers who receive a suspicious phone call should phone ENWIN to report a fraud attempt.

ENWIN encourages customers to guard against scam attempts by noting the following:

• Scam artists will develop elaborate schemes to defraud the public;
• ENWIN will never ask for your credit card number over the phone;
• If you are unsure of the identity of a caller claiming to represent ENWIN, hang up immediately and call 519-255-2727 for verification;
• ENWIN always provides multiple notices to customers in jeopardy of disconnection of service, following regulations set by the Ontario Energy Board.

For information on how to protect yourself or your business against fraud, please visit the RCMP’s Scams and Fraud website here.

If you have questions about the collection process and/or your account balance, please reach our call centre at 519-255-2727, 8:30 a.m. to 4:30 p.m., Monday to Friday.