Frequently Asked Questions
- How will my payment be confirmed?
- How much will I be paying in convenience fees?
- Can you give me some payment examples?
How will my payment be confirmed?
Payment by either method will be made known to ENWIN immediately. If you have any questions, call our Customer Service Centre at 519-255-2727 from 8:00 a.m. to 5:00 p.m., Monday to Friday.
How much will I be paying in convenience fees?
Each transaction is subject to a service fee of 1.75% of the total payment. There is no maximum amount per transaction. VISA and MasterCard payments are accepted. ENWIN does not receive any portion of the convenience fee.
Can you give me some payment examples?
If you wish to make a credit card payment of $265.25, click on the Continue button above or telephone 1-866-904-4452. You will be prompted to input your account number, credit card number and expiry date, and the payment amount of $265.25. You will be asked to confirm that you agree with the convenience fee of $4.64. If you agree, your credit card will be charged $269.89 ($265.25 + $4.64) and you will get a confirmation number.
Pre-Authorized Payment Plan (PAP)
Avoid late payment charges, save on postage, and avoid the inconvenience of writing cheques and keeping track of due dates. Print the PAP application form below, complete and send it back to us. Include a void cheque/bank form with the completed application form.
Payments made through the PAP program are withdrawn from your bank account on the due date of the bill.
Please note: the name on the bank account must match that of the ENWIN account holder.
Telephone and Internet Banking
Contact your financial institution to set up telephone and/or internet banking. When setting us up as one of your payees, use the ten-digit Account Number on the front page of your bill.
If you move to a new address, your ENWIN account number will change. Please remember to update your account number through your online or telephone banking profile. We recommend you make this change after the final payment for your previous address.
Payments made through telephone/online banking typically take 1-3 business days.
Please allow 1-3 business days for ENWIN to receive and apply payments via telephone/online banking.
Banks or Other Financial Institutions
Take your bill to a bank teller, or submit the bottom portion of your bill when paying through an ATM. Payments not received by the due date are subject to late payment charges.
Payments made through financial institutions typically take 1-3 business days.
Please allow 1-3 business days for ENWIN to receive and apply payments made from your financial institution.
ENWIN Utilities Ltd
787 Ouellette Avenue
P.O. Box 1625, Station A
Windsor, ON N9A 5T7
Please return the bottom portion of your bill with your payment.
Disconnection Notice Payment
Once the Disconnection Warning Letter is received, payment must be made immediately to avoid further credit action. If you cannot make the full payment, contact the Customer Service Department. Our Customer Service Representatives are available from 8 a.m. to 5 p.m., Monday through Friday (excluding holidays).
Payment options for a Past Due Notice:
- Internet banking
- Telephone banking
- MasterCard or VISA using Paymentus, our automated bill payment system
- Payment at Financial Institutions.
Payment options for a Final Disconnection Warning Notice:
Full payment must be received immediately as continued non-payment will result in service disconnection
- Internet banking
- Telephone banking
- Credit Card payment at 787 Ouellette Avenue during business hours (8:30 a.m. to 4:30 p.m. Monday to Friday, excluding holidays)
- MasterCard or VISA, using Paymentus, our automated bill payment system.
Standard Monthly Billing
You will receive a bill each month for all usage incurred in the billing period, as well as other service and/or equipment you use. ENWIN bills all customers on a monthly basis. You will receive a bill each month for all usage incurred in the billing period.
Equal Payment Plan (EPP)
Get rid of large seasonal bills by signing up for the Equal Payment Plan (EPP). You pay a predetermined fixed monthly amount based on your monthly average in the previous 12 months. The monthly amount will be checked regularly to ensure it is accurate.
EPP is for residential customers only.