COVID-19 Energy Assistance Program (CEAP)


SCAM ALERT: We are aware that some consumers are receiving calls telling them that a home inspection is required in order to receive the COVID-19 Energy Assistance Program (CEAP). This is not true. A home visit is not required to qualify for CEAP.

Please vistit the OEB website here for more information

UPDATE: On January 14, 2021, the Ontario Energy Board (OEB) changed the eligibility requirements for the COVID-19 Energy Assistance Program (CEAP), so that more customers can receive support.

In the summer of 2020, the Government of Ontario made $9 million available for the COVID-19 Energy Assistance Program (CEAP) to support residential customers who have overdue amounts on their energy bills as a result of the COVID-19 emergency. In March 2021, the government made an additional $23 million available for CEAP to support both residential and small business customers.

The COVID-19 Energy Assistance Program (CEAP) is delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).

CEAP provides on-bill credits up to $750.00 for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.  

CEAP funding is limited.  Utilities and USMPs are expected to process applications in the order in which they are received. Submitting an application for CEAP to your utility or USMP does not guarantee funding.


Eligibility Requirements:

Residential electricity customers may be eligible for CEAP funding if they meet the following criterion: The customer has overdue amounts owing from one or more previous bill(s) since March 17, 2020.

CEAP Benefit Amounts

An electricity customer may receive an aggregate credit of up to $750 under CEAP.

__________________________________________________________________________________________

Frequently Asked Customer Questions:

1. What has changed?

The Ontario Energy Board has broadened the criteria for eligibility to include more customers, and the amount of funding available to individual customers has increased.

2. How do I know if I qualify?

Any Residential customer whose account shows overdue amounts owing from one or more previous bills since March 17, 2020 (including accounts subject to an arrears payment agreement ) may be qualified for the COVID-19 Energy Assistance Program (CEAP).

3. How much assistance is available?

Residential customers can now receive a credit of up to $750.

4. If I did not qualify under the previous rules, should I apply again?

ENWIN will automatically reprocess applications for customers who did not qualify, in the order in which the applications were received, before February 15, 2021.

If you were unable to qualify on your previous application, there is no need to reapply.

The amount credited to any eligible customer will be based on the current overdue balance, minus any benefit already received under this program.

5. If I have already received funding under the previous rules, can I apply again?

Customers who have already received CEAP funding, and who currently have an outstanding balance, may still be qualified to receive an additional credit. These customers must file a new application.

The aggregate allowable credit to any customer account from all applications (current or previous) must not exceed the current allowable limits.

The amount credited to any eligible customer will be based on the current overdue balance less any previous CEAP credits applied to their account.

6. How can I apply for CEAP?

ENWIN has posted the CEAP application form on its website, and will make it available directly to any residential customer that requests it.  Print or download the application online or contact ENWIN for assistance.

If you meet the eligibility requirements, click here for the CEAP Application Form page
CEAP funding is limited. Submitting an application for CEAP to your utility does not guarantee funding.

7. When will ENWIN process my application?

Distribution companies are required to reprocess any previous, unsuccessful applications first. We expect to complete this process by February 15, 2021.

Following completion of this process, new applications will be processed in the order in which they are received.

8. Is there a deadline to apply for CEAP?

Funding for the program is limited, and utilities and USMPs are expected to process applications in the order in which they are received. CEAP funding is not guaranteed even after a complete application has been submitted.

In the summer of 2020, the Government of Ontario made $9 million available for the COVID-19 Energy Assistance Program (CEAP) to support residential customers who have overdue amounts on their energy bills as a result of the COVID-19 emergency. In March 2021, the government made an additional $23 million available for CEAP to support both residential and small business customers. Each utility and USMP has been allocated a share of that amount, based on how many residential customers they have.  Your utility or USMP will stop delivering CEAP once their allocated share of CEAP funding runs out.

__________________________________________________________________________________________


BACKGROUND:


In the summer of 2020, the Government of Ontario made $9 million available for the COVID-19 Energy Assistance Program (CEAP) to support residential customers who have overdue amounts on their energy bills as a result of the COVID-19 emergency. The COVID-19 Energy Assistance Program (CEAP) is delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB). In March 2021, the government made an additional $23 million available for CEAP to support both residential and small business customers.

CEAP allows an on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.  

CEAP funding is limited.  Utilities and USMPs are expected to first process existing denied applications (those received that did not previously qualify), followed by existing new applications, in the order in which they are received.

Submitting an application for CEAP to your utility or USMP does not guarantee funding.

For more information, visit oeb.ca/ceap.

If you meet the eligibility requirements, click here for the CEAP Application Form page.