Residential Rates

Customer Choice - November 1, 2020

If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020.

Ontario Introduces Customer Choice Rates

For more information about your pricing options, visit


Setting Rates

In Ontario, electricity rates are set by the Ontario Energy Board (OEB), and include rates for the electricity commodity (generation), transmission through high voltage systems across the province (e.g. Hydro One), and distribution through local systems (e.g. ENWIN). The OEB must ensure that all rates are justified and reasonable. ENWIN is required to prove to the OEB that its rates are justified and reasonable through a rate application process. The current OEB-approved rates are listed below. More information on rates is available at the OEB website:

Electricity Delivery Rates - Residential

The following rates are approved and effective for January 1, 2021.

ENWIN Delivery Charges

Fixed Customer Charge $26.75
Net Rate Riders - Volumetric $-0.0005 / kWh
Net Rate Riders - Fixed Monthly $-1.07

Transmission Charges

Network Service $0.0084 / kWh
Connection Service $0.0058 / kWh

 Note: Non-RPP, non-WMP customers will also have the Rate Rider for Global Adjustment Account Disposition of $0.0009 / kWh.

Regulated Price Plan (RPP) Consumers

The RPP applies if you meet the program’s legislative criteria (residential/low-volume consumer). A regulated price per kWh is charged for electricity used.

Residential Effective November 1, 2020 until December 31, 2020  Effective January 1, 2021 until January 28, 2021
Off-Peak (lowest demand) $0.105 / kWh
$0.085 / kWh
Mid-Peak (moderate demand) $0.15 / kWh
$0.085 / kWh
On-Peak (highest demand) $0.217 / kWh
$0.085 / kWh

Tiered Rates

Under tiered rates, a customer can use a certain amount of energy each month at a lower rate. Once that limit is exceeded, the rate goes up. The chart below shows the rates and tiers for each type of customer.


Summer How much electricity you use Price ($ / kWh)
May 1, 2020 to October 31, 2020

Tier 1
Residential - first 600 kWh/month*
Non-residential - first 750 kWh/month

Tier 2
Residential - for electricity used above 600 kWh/month*
Non-residential - for electricity used above 750 kWh/month
Winter How much electricity you use Price ($ / kWh)
November 1, 2020 to December 31, 2020

Tier 1
Residential - first 1,000 kWh/month
Non-residential - first 750 kWh/month

Tier 2
Residential - for electricity used above 1,000 kWh/month
Non-residential - for electricity used above 750 kWh/month
January 1, 2021 to January 28, 2021

Tier 1
Residential - first 1,000 kWh/month
Non-residential - first 750 kWh/month


Tier 2
Residential - for electricity used above 1,000 kWh/month
Non-residential - for electricity used above 750 kWh/month


* Summer threshold for residential customers was increased to 1,000 kWh for the period of May 1, 2020 - October 31, 2020 due to the COVID-19 pandemic

Non-Regulated Price Plan Consumers

The electricity price you pay per kWh is a retailer contract price, based on your choice of electricity provider.  You will also be subject to a separate charge for the Global Adjustment, which will appear as a separate line item on your bill.  More information on the Global Adjustment is available here: Class B Global Adjustment.

Ontario Electricity Rebate (OER)

Prior to November 1, 2019, residential customers received a built-in reduction to their price of electricity within their Regulated Price Plan (RPP) rates. Starting November 1, 2019, the Electricity line of the bill displayed the full un-subsidized price, and the Ontario Government replaced the built-in reduction and the previous 8% Provincial Rebate with the expanded Ontario Electricity Rebate (OER).

Residential accounts automatically qualify for the OER, which appears on bills as a separate line item. The Ontario Government may adjust the OER amount from time to time. The chart below provides the current and most recent value of the OER:

  Effective November 1, 2020 until December 31, 2020 Effective January 1, 2021
Ontario Electricity Rebate (OER) 33.2% 21.2%


Regulatory Charges

Wholesale Market Service Charge $0.0034 / kWh
Rural or Remote Rate Protection Charge $0.0005 / kWh
Standard Supply Service - Administration Charge* $0.25

*Applies to customers not contracted with an energy retailer.

Total Loss Factor Adjustment - Effective January 1, 2020

As electricity is delivered over a power line, a small amount of power is consumed or lost as heat. This is called line loss. It is caused by wires and transformers that consume power before it gets to your home or business. The loss factor adjustment accounts for these losses.

Secondary metered customers <5,000 kW 1.0311
Primary metered customers <5,000 kW 1.0207
Customers >5,000 kW Available Upon Request

Late Payment Charge

A Late Payment Charge of 1.5% will be applied to the unpaid portion of your account's monthly balance.

Transformer Ownership Credit

Service < 115 kV (per kW of billing demand) $-0.60

Common Miscellaneous Charges (plus applicable taxes)

Arrears Certificate $15.00
Pulling Post-Dated Cheques $15.00
Easement Letter $15.00
Account History $15.00
Credit Reference/Credit Check $15.00
Returned Cheque Charge (not inclusive of bank fees) $15.00
Account Set-up/Change of Occupancy Charge $30.00
Special Meter Reads $30.00
Meter Dispute Charge + Measurement Canada Fees (if meter found to be correct) $30.00
Dispute Test Residential $50.00
Reconnect at Meter $65.00
Reconnect at Meter After Hours $185.00
Service Call — Customer-owned Equipment $30.00
Missed Service Appointment $65.00