Residential Rates



Ontario Electricity Rebate - November 1, 2019 changes to your electricity bill

Please note: the Off-Peak rate of 10.1¢ / kWh is in effect starting March 24, 2020 (for a 45 Day Period) in response to COVID-19.

The Ontario Energy Board (OEB) has set new time of use electricity prices for households and small businesses, effective November 1st, under the Regulated Price Plan (RPP).

Prior to November 1st, 2019, time of use electricity rates included a built-in rate reduction for Global Adjustment Refinancing. Your bill also included an additional 8% provincial rebate.

Starting November 1st, 2019, Ontario is making your electricity bill more transparent by removing the built-in rebate included in the RPP electricity rates and identifying the full rebate amount separately on your bill. With this change, the 8% provincial rebate will be replaced by a 31.8% Ontario Electricity Rebate (OER). This increased rebate is intended to largely offset the RPP rate changes effective November 1, 2019.

Time-of-Use Price Period / Rebate

Prior to November 1, 2019

Starting November 1, 2019

Off-Peak Rate

6.5¢ / kWh

10.1¢ / kWh

Mid-Peak Rate

9.4¢ / kWh

14.4¢ / kWh

On-Peak Rate

13.4¢ / kWh

20.8¢ / kWh

Rebate (subtracted from your bill)

8% Provincial Rebate

31.8% Ontario Electricity Rebate


The total bill for a typical residential customer who uses 700 kWh per month will increase by about $1.99 or 1.8% with this change, which is in line with the rate of inflation.

For additional information on this rate change including a sample bill, please click the following link.


Setting Rates

In Ontario, electricity rates are set by the Ontario Energy Board (OEB), and include rates for the electricity commodity (generation), transmission through high voltage systems across the province (e.g. Hydro One), and distribution through local systems (e.g. ENWIN). The OEB must ensure that all rates are justified and reasonable. ENWIN is required to prove to the OEB that its rates are justified and reasonable through a rate application process. The current OEB-approved rates are listed below. More information on rates is available at the OEB website: www.ontarioenergyboard.ca.


Electricity Delivery Rates - Residential

The following rates are approved and effective for January 1, 2020.

ENWIN Delivery Charges

Fixed Customer Charge $26.25
Net Rate Riders - Volumetric $0.0023 / kWh
Net Rate Riders - Fixed Monthly $-2.05

Transmission Charges

Network Service $0.0087 / kWh
Connection Service $0.0059 / kWh

 Note: Non-RPP, non-WMP customers will also have the Rate Rider for Global Adjustment Account Disposition of $-0.0034 / kWh.


Regulated Price Plan (RPP) Consumers

The RPP applies if you meet the program’s legislative criteria (residential/low-volume consumer). A regulated price per kWh is charged for electricity used.

Residential Effective March 24, 2020 (for 45 Day Period) Regular Rates
Off-Peak (lowest demand) 10.1¢ / kWh 10.1¢ / kWh
Mid-Peak (moderate demand) 10.1¢ / kWh 14.4¢ / kWh
On-Peak (highest demand) 10.1¢ / kWh 20.8¢ / kWh

Non-Regulated Price Plan Consumers

The electricity price you pay per kWh is a retailer contract price, based on your choice of electricity provider.


Regulatory Charges

Wholesale Market Service Charge $0.0034 / kWh
Rural or Remote Rate Protection Charge $0.0005 / kWh
Standard Supply Service - Administration Charge* $0.25

*Applies to customers not contracted with an energy retailer.


Total Loss Factor Adjustment - Effective January 1, 2020

As electricity is delivered over a power line, a small amount of power is consumed or lost as heat. This is called line loss. It is caused by wires and transformers that consume power before it gets to your home or business. The loss factor adjustment accounts for these losses.

Secondary metered customers <5,000 kW 1.0311
Primary metered customers <5,000 kW 1.0207
Customers >5,000 kW Available Upon Request

Late Payment Charge

A Late Payment Charge of 1.5% will be applied to the unpaid portion of your account's monthly balance.


Transformer Ownership Credit

Service < 115 kV (per kW of billing demand) $-0.60

Common Miscellaneous Charges (plus applicable taxes)

Arrears Certificate $15.00
Pulling Post-Dated Cheques $15.00
Easement Letter $15.00
Account History $15.00
Credit Reference/Credit Check $15.00
Returned Cheque Charge (not inclusive of bank fees) $15.00
Account Set-up/Change of Occupancy Charge $30.00
Special Meter Reads $30.00
Meter Dispute Charge + Measurement Canada Fees (if meter found to be correct) $30.00
Dispute Test Residential $50.00
Reconnect at Meter $65.00
Reconnect at Meter After Hours $185.00
Service Call — Customer-owned Equipment $30.00
Missed Service Appointment $65.00