Residential Rates



COVID-19 Recovery Rate - Effective June 1, 2020

The Government of Ontario has introduced a COVID-19 Recovery Rate of 12.8¢/kWh for all time-of-use (TOU) electricity customers, to support Ontarians through the restart of the economy. Households, farms and small businesses who pay time-of-use electricity rates will be charged this fixed rate 24 hours a day, seven days a week, starting June 1, 2020.

This rate will be automatically reflected on TOU customers’ electricity bills for all three TOU periods, 24 hours a day, seven days a week, and is intended to be in place until October 31, 2020.

For more information on the COVID-19 Recovery Rate, click here.


Deferral of Global Adjustment (GA) Charges 

Ontario is deferring a portion of Global Adjustment (GA) charges for industrial and commercial electricity consumers that do not participate in the Regulated Price Plan (RPP), starting from April 2020.  The GA rate for smaller industrial and commercial consumers (i.e., Class B) has been set at $115 per megawatt-hour, which is roughly in line with the March 2020 value.  Large industrial and commercial consumers (i.e. Class A) will receive the same percentage reduction in GA charges as Class B consumers.

The government intends to keep this relief in place through the end of June 2020, subject to necessary extensions and approvals to implement this initiative.  Industrial and commercial electricity consumers will automatically see this relief reflected on their bills.  Consumers who have already received their April bill should see an adjustment on a future bill.  Please contact our Customer Service department with questions about your bill.

Frequently Asked Questions

1. What is the Government of Ontario doing and why?
Ontario is deferring a portion of Global Adjustment (GA) charges for industrial and commercial electricity consumers that do not participate in the Regulated Price Plan (RPP), starting from April 2020. The government intends to keep this relief in place to the end of June 2020, subject to necessary extensions and approvals to implement this initiative The GA rate for smaller industrial and commercial consumers (i.e., Class B) will be set at $115 per megawatt-hour, which is roughly in line with the March 2020 value. Large industrial and commercial consumers (i.e., Class A) will receive the same percentage reduction in GA charges as Class B consumers. This will provide immediate financial support for companies when they need it most: as they do their part to contain COVID-19 and as they prepare to help get our economy moving again.

2. Who will benefit?
Ontario anticipates that more than 50,000 industrial (typically Class A) and commercial (typically Class B) electricity consumers will benefit from this relief. Subject to necessary extensions and approvals to implement this initiative, these consumers would be protected from a marked increase in GA cost caused by the low demand during the COVID-19 outbreak for the months of April, May and June 2020.

3. Will consumers be expected to pay back the temporary relief at a later date?
Yes, in 2021, Class A and Class B consumers would see an increase in their Global Adjustment (GA) costs over a 12-month period. The government intends to propose regulatory amendments (together with other amendments as necessary) to O. Reg. 429/04 made under the Electricity Act, 1998 in May 2020. If approved, these proposed amendments would allow the Independent Electricity System Operator (IESO) to recover the deferred GA charges over a 12-month period beginning in January 2021. Interest costs related to the deferral would not be recovered from consumers.

4. Why is this relief only being provided temporarily?
These are temporary relief measures intended to provide immediate financial support for companies when they need it most: as they do their part to contain COVID-19 and as they prepare to help get our economy moving again.

5. My company has already been billed for April based on an estimated GA rate. Will I get a rebate?
You will receive an adjustment on a future bill.


Setting Rates

In Ontario, electricity rates are set by the Ontario Energy Board (OEB), and include rates for the electricity commodity (generation), transmission through high voltage systems across the province (e.g. Hydro One), and distribution through local systems (e.g. ENWIN). The OEB must ensure that all rates are justified and reasonable. ENWIN is required to prove to the OEB that its rates are justified and reasonable through a rate application process. The current OEB-approved rates are listed below. More information on rates is available at the OEB website: www.ontarioenergyboard.ca.


Electricity Delivery Rates - Residential

The following rates are approved and effective for January 1, 2020.

ENWIN Delivery Charges

Fixed Customer Charge $26.25
Net Rate Riders - Volumetric $0.0023 / kWh
Net Rate Riders - Fixed Monthly $-2.05

Transmission Charges

Network Service $0.0087 / kWh
Connection Service $0.0059 / kWh

 Note: Non-RPP, non-WMP customers will also have the Rate Rider for Global Adjustment Account Disposition of $-0.0034 / kWh.


Regulated Price Plan (RPP) Consumers

The RPP applies if you meet the program’s legislative criteria (residential/low-volume consumer). A regulated price per kWh is charged for electricity used.

Residential Effective June 1, 2020 until October 31, 2020 (COVID-19 Recovery Rate)
Off-Peak (lowest demand) 12.8¢ / kWh
Mid-Peak (moderate demand) 12.8¢ / kWh
On-Peak (highest demand) 12.8¢ / kWh

Tiered Rates

A very small number of Ontario electricity customers are billed using tiered rates. Under tiered rates, a customer can use a certain amount of energy each month at a lower rate. Once that limit is exceeded, the rate goes up. The chart below shows the rates and tiers for each type of customer.

Residential (effective May 1, 2020)

When How much electricity you use Price (¢ / kWh)
Summer (May 1 - October 31) Up to 1,000 kWh 11.9
  More than 1,000 kWh 13.9
Winter (November 1 - April 30) Up to 1,000 kWh  --
  More than 1,000 kWh  --


May 1, 2020
- Due to COVID-19, winter tier prices and thresholds remain in place until further notice. By keeping the winter threshold in place, customers have an additional 400kWh/month available at the lower price. Click here for more information from the Ontario Energy Board website.


Non-Regulated Price Plan Consumers

The electricity price you pay per kWh is a retailer contract price, based on your choice of electricity provider.


Regulatory Charges

Wholesale Market Service Charge $0.0034 / kWh
Rural or Remote Rate Protection Charge $0.0005 / kWh
Standard Supply Service - Administration Charge* $0.25

*Applies to customers not contracted with an energy retailer.


Total Loss Factor Adjustment - Effective January 1, 2020

As electricity is delivered over a power line, a small amount of power is consumed or lost as heat. This is called line loss. It is caused by wires and transformers that consume power before it gets to your home or business. The loss factor adjustment accounts for these losses.

Secondary metered customers <5,000 kW 1.0311
Primary metered customers <5,000 kW 1.0207
Customers >5,000 kW Available Upon Request

Late Payment Charge

A Late Payment Charge of 1.5% will be applied to the unpaid portion of your account's monthly balance.


Transformer Ownership Credit

Service < 115 kV (per kW of billing demand) $-0.60

Common Miscellaneous Charges (plus applicable taxes)

Arrears Certificate $15.00
Pulling Post-Dated Cheques $15.00
Easement Letter $15.00
Account History $15.00
Credit Reference/Credit Check $15.00
Returned Cheque Charge (not inclusive of bank fees) $15.00
Account Set-up/Change of Occupancy Charge $30.00
Special Meter Reads $30.00
Meter Dispute Charge + Measurement Canada Fees (if meter found to be correct) $30.00
Dispute Test Residential $50.00
Reconnect at Meter $65.00
Reconnect at Meter After Hours $185.00
Service Call — Customer-owned Equipment $30.00
Missed Service Appointment $65.00