ENWIN Launches Twitter to Keep Customers Informed


April 25, 2016

Windsor ON: ENWIN announced a plan today to benefit customers who are looking for news about water and electricity distribution in Windsor. The utility has introduced a multi-phased approach to its launch of social media – beginning with a Twitter newsfeed to share water and electricity information with customers.

Starting today, ENWIN customers can follow ENWIN’s Twitter newsfeed, @ENWINUtilites, for information about planned and unplanned electricity outages and restorations, water distribution system impacts and changes, conservation programs, customer services and public safety.

During the first phase of its Twitter implementation, ENWIN will use Twitter as outgoing news feed – a one-way means of communicating information of interest to the customer.

“We are delighted to be able to provide outage and other news to the public, as it happens,” said Barbara Peirce Marshall, Manager of Corporate Communications and Public Relations. “The newsfeed provides an immediate benefit to our customers, while we plan an expansion of our capabilities.”

ENWIN’s long-term plans include the development of a variety of other social media platforms to help customers to access and respond to information.

ENWIN Utilities Ltd. (ENWIN) is the licensed electricity distribution company, serving customers in the City of Windsor. ENWIN is also licensed operator for the water system owned by Windsor Utilities Commission. ENWIN works with Windsor to provide a safe, reliable source of electricity and water for our community.