ENWIN and WPS Alert to Residents: Always Question the Identity of Door-to-Door Callers!


May 17, 2017

The Windsor Police Service (WPS) are working with ENWIN Utilities Ltd. (ENWIN) warning customers to be on the lookout for door-to-door and telephone scammers, trying to gain access to homes by claiming to be third party businesses representing ENWIN.

Utilities across Ontario have experienced an upswing in scam reports by customers. The warning from ENWIN and WPS follows a recent rash of scam attempts, both by phone and in person, using a number of elaborate ruses related to electricity or water service.

The latest attempt appears to be a water filtration system scheme conducted door-to-door.

Customers have reported circumstances where a door-to door caller attends their residence claiming to be a third-party representative working with ENWIN who needed to test the quality of the water. Some have gained access to the home, where they proceed to conduct a water quality test, and then attempt to pressure the customer into a water filtration system.

Customers are then pressured into signing a contract. The door-to door callers are not ENWIN employees.

The Windsor Police Service reminds people to be vigilant with door-to door callers:

  • Scam artists will develop elaborate schemes to defraud the public
  • Always question the identity of ANY door-to-door or telephone caller
  • Remember you are not obligated to let a stranger enter your home, or to give out personal information
  • If you cannot identify the person as a representative of the company they claim to represent, call the company for verification
  • You have the right to cancel a contract for any reason within a 10-day cooling-off period

Barbara Peirce Marshall, ENWIN’s Manager of Corporate Communications, states that it is very rare for ENWIN to visit door-to-door. The utility’s representatives do not appear unannounced at customers’ doors with contracts or requests for money. If it is necessary to visit the home, ENWIN will notify customers in advance, by phone or in writing, or both.

“We take our responsibility to the community very seriously,” Peirce Marshall continued. “By working with the Windsor Police Service, we hope to help customers recognize door-to-door scams and find a way to stop them.”

Here’s how you can stay safe from door-to-door scams:

  • Ask for photo ID and get the name of the person and the business.
  • If in doubt, call ENWIN to verify the identity of the visitor at 519-255-2727.
  • Never share personal information about your bills or finances with a stranger.
  • You are in charge. Don’t give anyone access to your home, unless you know it is safe.
  • If you ask a caller to leave, they must leave right away.
  • Don’t give out personal information or credit card numbers on the phone.
  • If you feel unsafe, call Windsor Police Service.

If you have had a recent experience with an attempted fraud scam and you would like to provide information about the scam to the WPS, please send an email to fraud@police.windsor.on.ca