ENWIN is Now Accepting Applications for Bill Relief


July 14, 2020

Windsor ON: On June 1, 2020, the Government of Ontario confirmed that it is making funding available for the COVID-19 Energy Assistance Program (CEAP), to support residential customers struggling to pay their energy bills as a result of the COVID-19 emergency.

The COVID-19 Energy Assistance Program (CEAP) provides a one-time, on-bill credit to eligible customers, to help them catch up on their energy bills and resume regular payments. The program is being delivered by electricity distributors, gas distributors and unit sub-meter providers (USMPs), in accordance with rules laid out by the Ontario Energy Board (OEB).

ENWIN is now accepting applications from eligible customers for this assistance plan.

CEAP Eligibility Criteria

Residential electricity customers are eligible for CEAP if they have been directly impacted by COVID-19 and meet all of the eligibility criteria listed in the application, available here.

CEAP Benefit Amounts

Residential electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.

The CEAP credit can be higher for eligible electricity customers whose home is mainly heated by electricity or if they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator). In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.

Applications for CEAP will be accepted on a first-come, first-served basis until funding is exhausted. The CEAP application form is available here and upon request. Application does not guarantee eligibility.

Methods of application include:

  • Fill out and submit an online form available here;
  • Download and fill out the PDF form, available here, and then email to ceap@enwin.com;
  • Download and fill out a PDF form available here, print and mail to 4545 Rhodes Drive, Windsor, Ontario N8W 5T1 (Please note: Mail may be delayed due to COVID-19, and delayed application may impact funds available. Timely application is important.)
  • Phone ENWIN’s call centre for assistance in applying without internet access. 

For more information, click here or call ENWIN at 519-255-2727.

For further details about the program, visit www.oeb.ca/ceap.