ENWIN Offers Tips on Bill Payment

April 27, 2018

Windsor, ON: ENWIN Utilities Ltd. (ENWIN) is reminding customers that the provincial moratorium on winter hydro disconnections ends May 1, 2018. To help customers preserve their credit rating and their peace of mind, the local utility is offering some tips that may help with managing outstanding electricity bills.

“We want to help customers to understand the options available to them,” said Helga Reidel, President & CEO of ENWIN. “We understand that some customers struggle to pay their bills, and we want them to know that they can come to us for advice about how to get back on track. By encouraging customers to contact us before they receive a disconnection notice, we’re letting them know that we want to work with them to avoid really difficult circumstances.”

ENWIN also asks customers to make sure the utility has their most up-to-date contact information on file. ENWIN makes every effort to contact customers prior to sending out a disconnection notice, however if unable to reach a customer because their contact information is not current, the disconnection will still proceed.

ENWIN is offering the following tips that can help those who struggle to catch up on their bill payments:

  1. Remember that the official notice you may receive is sent to encourage you to take action. It includes detailed information customers need to know about bill payment.

  2. ENWIN provides at least 10 days’ notice before disconnecting a customer’s service. If the customer does not take action, we will reach out again, at least 48 hours before disconnection, to offer them another chance to respond.

  3. Know your options. Payment arrangements, equal billing plans and conservation programs are just some of the ways ENWIN can help you. Information is available onEnwin.com.

  4. You may also qualify for assistance programs such as the Ontario Electricity Support Program (OESP) or the Low-Income Energy Assistance Program (LEAP). Information for these programs is available through the Ontario Energy Board at www.oeb.ca/billhelp.

  5. Know your rights and responsibilities. Read the Ontario Energy Board’s customer service rules for more details on the payment and disconnection process. Follow this link: https://www.oeb.ca/consumer-protection/rules- electricity-utilities

  6. ENWIN wants to help customers avoid accumulating debt. If you are having trouble paying your bill, call our Customer Service Centre to help you understand your options or click here for more information.

Letting debt accumulate affects all customers – not just those who are behind on their bills – because local utilities must cover the cost of unpaid bills. This can lead to higher bills for everyone and, over the long term, could potentially impact quality of service.
“We work very hard to help our customers,” said Helga Reidel. “Disconnection is the absolute last resort, considered only when all other options have been exhausted. We encourage customers to contact us if they are having trouble meeting their obligations.”

ENWIN shares the Ontario Energy Board's (OEB’s) commitment to protecting customers, and will ensure that the rules on disconnections and reconnections are strictly followed. ENWIN routinely works with customers whose accounts are past due to arrange OEB-prescribed payment plans.

Consumers can learn about OEB programs and regulations at www.oeb.ca/billhelp. The ENWIN Customer Service Centre is open 8:30 a.m. to 4:30 p.m., Monday to Friday.