Help Prevent Fraud: Report Scam Attempts! ENWIN and the WPS Remind Residents About Online and Phone Fraud

June 6, 2016

Windsor, ON: Every year, thousands of people across Ontario fall victim to attempts to extort money through phone or online scams related to their electricity or water bills. ENWIN is working with the Windsor Police Service to protect Windsor area residents, by providing the facts about phone and online utilities fraud attempts, and giving customers the information they need to recognize and report a scam.

“We are aware that there have been a series of fraudulent calls being made recently, demanding that customers make immediate payment and directing them to a phone number that shows as an ENWIN number on phone displays,” said ENWIN spokesperson, Barbara Peirce Marshall. “We are warning customers to beware of the potential for both phone and online scams, and to protect themselves from fraud.”

ENWIN wants customers to know that the utility does not call customers and demand payment by credit card over the phone, and that the only valid ENWIN website is

Constable Andrew Drouillard of the Windsor Police Service reminds people to be vigilant. “Fraudsters will develop elaborate schemes to defraud the public. Call displays may be spoofed to display ENWIN for the incoming call. Always question ANY unsolicited phone call looking for payment. Remember there is no rush, hang up the phone and call ENWIN if you have questions or concerns regarding your bill.”

“We take our responsibility to the community very seriously,” Peirce Marshall continued. “Every year, utilities see new and creative attempts to defraud customers – through email and phone campaigns or fake payment websites. By working with the Windsor Police Service, we hope to help customers recognize these attempts and find a way to stop them.”

Here’s how you can stay safe from utility bill scams:

  • If someone calls and threatens to disconnect you if you don’t make a payment right away by pre-paid credit card or wire transfer, SAY NO and HANG UP! Then call ENWIN.
  • Don’t trust everything you read online. If you think something is fake, it may well be. For ENWIN information, always, or call us at 519-255-2727.
  • NEVER give your personal or financial information over the phone.
  • Report any suspicious incidents to ENWIN and the Canadian Anti-Fraud Centre at 1- 888-495-8501. This agency collects information on fraud and works closely with police to solve these crimes.

Follow @ENWINUtilities and @WindsorPolice on twitter, or visit for more info mation on fraud prevention.

ENWIN Utilities Ltd. (ENWIN) a licensed electricity distribution company, serving customers in the City of Windsor, and the licensed water system operator for the Windsor area water system owned by Windsor Utilities Commission. ENWIN works with Windsor to provide a safe, reliable source of electricity and water for our community.