How & When to Report a Power Outage


 

image of customer service representativeENWIN's System Control Operators are on duty 24 hours a day, 7 days a week.

Rest assured that our Operators are watching the system and responding appropriately to maintain power across our service territory. Additionally, our sophisticated system is often able to detect outages and restore minor interruptions even before customers are aware of an outage. Sometimes, however, lengthier outages are unavoidable.

Our Customer Service center is open 8:30 a.m. to 4:30 p.m. on weekdays, at 519-255-2727. This number can also be used to report an outage after hours.

Please bear in mind that outages can affect thousands of customers. This may limit your ability to reach us by phone. Should all our lines be tied up during a major outage, please be aware that we are on the job, and making every possible effort to restore your power as quickly as possible.

At these times, it may be best to keep available lines open for emergency situations. Customers are encouraged to listen for updates on local radio stations, follow us on Twitter  @ENWINUtilities or view details on our Outage Map at ENWIN.com. We thank you for your patience.

When is it an emergency?

If you spot downed lines, electrical fires or other public safety hazards, treat this as an emergency. Stay well back from the site, warn others and call ENWIN or 911 immediately.