Alert
Unfortunately, we are not able to proceed with your registration if you do not have the power to enter your company into a legally binding agreement with ENWIN.
Postal interruptions could affect the timely delivery of your ENWIN bills and payments. Staying on top of your account is important to avoid any late payment charges.
We encourage customers to sign up for paperless billing and/or pre-authorized payments. These options can help ensure that your payments are made promptly, giving you peace of mind.
ENWIN’s emergency reporting line is strictly for reporting critical situations such as downed power lines or other immediate threats to public safety. Our emergency response team is not equipped to handle billing, web registration, or postal service disruption inquiries. Misuse of this line for non-emergency matters may delay our response to genuine emergencies, potentially putting lives at risk. Please respect the purpose of this service and only use it to report actual emergencies.
Please be aware that during the postal disruption ENWIN will be delivering past due notices via telephone. Written notice of past due balances will resume at the conclusion of the postal disruption.
myENWIN: View your consumption, pay and view bills, and sign-up for account notifications all through this powerful, mobile-friendly tool. Visit https://my.enwin.com to access your customer portal.
ENWIN App: The new ENWIN app for your smartphone creates a seamless billing experience. With a few simple taps, you can check your account balance, view your usage, and pay your bill. Download the app today! Visit https://enwin.com/download-enwin-app-today from your smartphone for more information.
Paperless billing: When signed up for paperless billing, an email notification is sent whenever a new bill is generated. It is free and simple. Sign up for paperless billing at https://my.enwin.com. Existing paperless billing customers will continue to receive electronic bills.
Payment Options: ENWIN offers several convenient payment methods that you can use to pay your bills. For more information, visit our Payment Options webpage.
Frequently Asked Questions - Postal Service Disruption
Unlock the power of effortless bill management with myENWIN! This cutting-edge self-serve portal is designed to transform the way you interact with your bills and utility data, allowing you to manage your seamlessly integrate with your busy lifestyle.
Visit https://www.enwin.com/rates-and-payments/billing-and-payments/myenwin-and-paperless-billing for more information.
Yes, it is your responsibility to keep up to date with your account balance. Late fees may apply to unpaid balances.
During a postal service disruption, ENWIN asks customers to avoid mailing in your payments. For other payment methods, refer to https://enwin.com/rates-and-payments/billing-and-payments/make-payment. If you’re experiencing difficulty making bill payments, please contact us – we’re here to help.
Yes, they can be dropped off at our front desk between 8:30 a.m. and 4:00 p.m. Monday through Friday.
4545 Rhodes Drive
Windsor, ON N8W 5T1
To receive your generation payment promptly during the postal service disruption you can have the funds deposited directly into your account by completing and submitting our “Pre-Authorized Payment – Credit” form. To receive the form or to submit completed forms, please email keyaccounts@enwin.com. Alternatively, you can contact ENWIN Customer Service at (519) 255-2727 during regular business hours to schedule an appointment for payment pickup (cheque) at our front desk – please note that we cannot fulfill unscheduled payment pickups.
ENWIN does not anticipate any disruption to these customers.
For information regarding Life Support Notifications, please visit https://enwin.com/rates-and-payments/request-service.
You can absolutely check your balance on myENWIN while still receiving paper bills! Creating an account on myENWIN lets you view your account details anytime, but it won't automatically switch you to paperless billing. You'll continue receiving paper bills (after the postal disruption ends) unless you specifically choose to go paperless in your account settings.
This simple camparison table outlines the key benefits:
Without myENWIN | With myENWIN |
Paper bills only | Paper bills PLUS online access |
Limited access to account info | 24/7 access to account details |
Office hours only | Anytime, anywhere account management |
myENWIN is about adding convenience without taking away your choices. You can get digital access while keeping your familiar paper bills and payment methods exactly as they are.
At ENWIN, we prioritize your privacy. For these reasons, we are unable to register your account for you, but Customer Service is available to help guide you through the registration process by phone.
If you have any questions or require assistance, contact ENWIN Customer Service at (519) 255-2727 during regular business hours. Our afterhours emergency-only line is not able to provide assistance with registration.
MoneyGram is owned and operated by Canada Post. The Online transfer site remains operational during the labour disruption; however, many of Canada Post’s office locations are closed.
At this time, payments made through MoneyGram are sent to ENWIN electronically and will be processed as received.
Yes, e-billing will have no expected interruptions. Access myENWIN 24/7 for your paperless bills.
Notices regarding past due balances will be communicated to the telephone number we have on file for non-residential accounts. To avoid any potential service interruptions, please ensure that your contact information is up-to-date. Written notice of past due balances will resume at the conclusion of the postal disruption.
Customers using the PAP for their account payments will not experience any delays in payments during this postal disruption.
Interested in registering for the Pre-Authorized Payment Plan? You can set up PAP using the following methods:
Set up PAP hassle-free by using our myENWIN Portal.
Visit https://enwin.com/rates-and-payments/billing-and-payments/make-payment.
Forms can be emailed to ENWIN at info@enwin.com.
Yes, they can be dropped off at our front desk between 8:30 a.m. and 4:00 p.m. Monday through Friday.
4545 Rhodes Drive
Windsor, ON N8W 5T1
Questions?
For more information, please contact our Customer Care team. We’re available between 8:30 a.m. – 4:30 p.m. Monday through Friday at 519-255-2727, or by email at info@enwin.com.
For the latest information on Canada Post service updates, visit www.canadapost-postescanada.ca.