Alert
Unfortunately, we are not able to proceed with your registration if you do not have the power to enter your company into a legally binding agreement with ENWIN.
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Important information regarding postal service disruption
Postal interruptions could affect the timely delivery of your ENWIN bills and payments. Staying on top of your account is important to avoid any late payment charges.
We encourage customers to sign up for paperless billing and/or pre-authorized payments. These options can help ensure that your payments are made promptly, giving you peace of mind.
ENWIN’s emergency reporting line is strictly for reporting critical situations such as downed power lines or other immediate threats to public safety. Our emergency response team is not equipped to handle billing, web registration, or postal service disruption inquiries. Misuse of this line for non-emergency matters may delay our response to genuine emergencies, potentially putting lives at risk. Please respect the purpose of this service and only use it to report actual emergencies.
Please be aware that during the postal disruption ENWIN will be delivering past due notices via telephone. Written notice of past due balances will resume at the conclusion of the postal disruption.
myENWIN: View your consumption, pay and view bills, and sign-up for account notifications all through this powerful, mobile-friendly tool. Visit https://my.enwin.com to access your customer portal.
ENWIN App: The new ENWIN app for your smartphone creates a seamless billing experience. With a few simple taps, you can check your account balance, view your usage, and pay your bill. Download the app today! Visit https://enwin.com/download-enwin-app-today from your smartphone for more information.
Paperless billing: When signed up for paperless billing, an email notification is sent whenever a new bill is generated. It is free and simple. Sign up for paperless billing at https://my.enwin.com. Existing paperless billing customers will continue to receive electronic bills.
Payment Options: ENWIN offers several convenient payment methods that you can use to pay your bills. For more information, visit our Payment Options webpage.
Frequently Asked Questions - Postal Service Disruption
BALANCE INQUIRY: How can I check my balance and payment due date without a paper bill?
Unlock the power of effortless bill management with myENWIN! This cutting-edge self-serve portal is designed to transform the way you interact with your bills and utility data, allowing you to manage your seamlessly integrate with your busy lifestyle.
- 24/7 bill management: Access your account whenever you need to, from anywhere
- Robust protection: Advanced security measures safeguard your data, ensuring a protected online
experience - Eco-friendly efficiency: By switching away from paper you’re contributing to environmental conservation
- Premium features at zero cost: Enjoy a suite of tools, including custom alerts of payment due dates, by text, email and/or app – you're in control
- Time travel through your bills: Review prior bills, track usage patterns and gain insights to optimize your rate plans
Visit https://www.enwin.com/rates-and-payments/billing-and-payments/myenwin-and-paperless-billing for more information.
BILL PAYMENT REQUIREMENTS: Do I still need to pay my bill if it's not received by mail?
Yes, it is your responsibility to keep up to date with your account balance. Late fees may apply to unpaid balances.
During a postal service disruption, ENWIN asks customers to avoid mailing in your payments. For other payment methods, refer to https://enwin.com/rates-and-payments/billing-and-payments/make-payment. If you’re experiencing difficulty making bill payments, please contact us – we’re here to help.
CHEQUE PAYMENT: Can cheques be dropped off at ENWIN’s office?
Yes, they can be dropped off at our front desk between 8:00 a.m. and 4:00 p.m. Monday through Friday.
4545 Rhodes Drive
Windsor, ON N8W 5T1
GENERATION PAYMENTS: How do I receive my generation payment during the postal service disruption?
To receive your generation payment promptly during the postal service disruption you can have the funds deposited directly into your account by completing and submitting our “Pre-Authorized Payment – Credit” form. To receive the form or to submit completed forms, please email keyaccounts@enwin.com. Alternatively, you can contact ENWIN Customer Service at (519) 255-2727 during regular business hours to schedule an appointment for payment pickup (cheque) at our front desk – please note that we cannot fulfill unscheduled payment pickups.
MEDICAL EQUIPMENT: How will postal disruption affect ENWIN services for medical equipment users?
ENWIN does not anticipate any disruption to these customers.
For information regarding Life Support Notifications, please visit https://enwin.com/rates-and-payments/request-service.
myENWIN and PAPERLESS BILLING: Can I be on myENWIN and still receive paper bills?
You can absolutely check your balance on myENWIN while still receiving paper bills! Creating an account on myENWIN lets you view your account details anytime, but it won't automatically switch you to paperless billing. You'll continue receiving paper bills (after the postal disruption ends) unless you specifically choose to go paperless in your account settings.
This simple camparison table outlines the key benefits:
| Without myENWIN | With myENWIN |
| Paper bills only | Paper bills PLUS online access |
| Limited access to account info | 24/7 access to account details |
| Office hours only | Anytime, anywhere account management |
myENWIN is about adding convenience without taking away your choices. You can get digital access while keeping your familiar paper bills and payment methods exactly as they are.
myENWIN BALANCE INFORMATION: Where can I view my account balance and due date in myENWIN?
- ENWIN app: On the home page of the ENWIN app, Balance as of today will be present. To view all bills, select the “View Bills” button.
- My.ENWIN.com: A Billing Summary will be presented on your account’s home page.
- To view all bills, select “View Billing History”; or
- On the left tab, under “Dashboard” there is also an option to access your account balance by selecting "My Bills."
myENWIN REGISTRATION: Can Customer Service help me register for myENWIN?
At ENWIN, we prioritize your privacy. For these reasons, we are unable to register your account for you, but Customer Service is available to help guide you through the registration process by phone.
If you have any questions or require assistance, contact ENWIN Customer Service at (519) 255-2727 during regular business hours. Our afterhours emergency-only line is not able to provide assistance with registration.
MONEYGRAM: Is MoneyGram available as a payment option during the postal disruption?
MoneyGram is owned and operated by Canada Post. The Online transfer site remains operational during the labour disruption; however, many of Canada Post’s office locations are closed.
At this time, payments made through MoneyGram are sent to ENWIN electronically and will be processed as received.
PAPERLESS BILLING: Will I continue to receive my electronic bills during the postal disruption?
Yes, e-billing will have no expected interruptions. Access myENWIN 24/7 for your paperless bills.
PAST DUE NOTICES: How will I be informed about a past due balance on my account?
Notices regarding past due balances will be communicated to the telephone number we have on file for non-residential accounts. To avoid any potential service interruptions, please ensure that your contact information is up-to-date. Written notice of past due balances will resume at the conclusion of the postal disruption.
PAYMENT OPTIONS: What payment methods are available during the postal service disruption?
PRE-AUTHORIZED PAYMENT PLAN (PAP): Will PAP services continue during the postal disruption?
Customers using the PAP for their account payments will not experience any delays in payments during this postal disruption.
Interested in registering for the Pre-Authorized Payment Plan? You can set up PAP using the following methods:
Use the myENWIN Portal
Set up PAP hassle-free by using our myENWIN Portal.
Complete the Pre-Authorized Payment Plan Form
Visit https://enwin.com/rates-and-payments/billing-and-payments/make-payment.
Forms can be emailed to ENWIN at info@enwin.com.
SERVICE PAYMENTS: Can I drop off payments at ENWIN's office location?
Yes, they can be dropped off at our front desk between 8:00 a.m. and 4:00 p.m. Monday through Friday.
4545 Rhodes Drive
Windsor, ON N8W 5T1
Questions?
For more information, please contact our Customer Care team. We’re available between 8:30 a.m. – 4:30 p.m. Monday through Friday at 519-255-2727, or by email at info@enwin.com.
For the latest information on Canada Post service updates, visit www.canadapost-postescanada.ca.