Local Utilities Warn Customers of Electricity Bill Phone Scams During Fraud Prevention Month


March 1, 2016

Windsor, ON: Ontarians lose tens of thousands of dollars every year to phone scams related to their electricity bills – a crime that has been active in more than seven provinces and which has targeted thousands of businesses according to the RCMP.

For Fraud Prevention Month, ENWIN Utilities Ltd. and other local utilities are working together through the Electricity Distributors Association to protect Ontarians by providing tips to help them deal with suspicious phone calls.

As consumer-facing utilities that deliver reliable power to their communities, they take the safety of customers and employees very seriously.

“Our customers are always our first priority,” said ENWIN spokesperson, Barbara Peirce Marshall. “We will continue to work with the Electricity Distributors Association and the Windsor Police Service to keep our customers safe from fraud.”

Sgt. Matthew D’Asti of the Windsor Police Service reminds people to be vigilant. “Fraudsters will develop elaborate schemes to defraud the public. Call displays may be spoofed to display ENWIN for the incoming call. Always question ANY unsolicited phone call looking for payment. Remember there is no rush, hang up the phone and call ENWIN if you have questions or concerns regarding your bill.”

Here’s how you can stay safe from electricity bill phone scams:

  • If someone calls and threatens to disconnect you if you don’t make a payment right away by pre-paid credit card or wire transfer, SAY NO and HANG UP!
  • NEVER give your personal or financial information.
  • Report the incident to ENWIN and the Canadian Anti-Fraud Centre at 1-888-495-8501. This agency collects information on fraud and works closely with police to solve these crimes.

Follow @EDA_ONT and @WindsorPolice on twitter this month for more fraud prevention tips using the hashtag #FPM2016 and visit http://bit.ly/1Ml9cDW for more information.