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Customer Service Standards
Customer Service Standards are an essential component of the Customer Experience. ENWIN has defined a set of expectations for our staff to ensure customer service focus is central to all internal and external interactions.
PDF - Customer Service Standards
ENWIN's Customer Service Standards are based on three pillars of great customer service:
Timeliness
Timeliness is the key to a healthy customer relationship.
Etiquette
Business etiquette enables ENWIN to function smoothly in its interactions with other businesses, its own employees and the general public. ENWIN is committed to treating every customer, both internal and external, with dignity and respect.
Accuracy
Customers expect accurate information. ENWIN is committed to deliver accurate information in all customer interactions.