Ontario Announces New Rate for Time-of-Use Customers

June 1, 2020

ENWIN Utilities Ltd. (ENWIN) is providing an update to its customers in regard to the electricity commodity cost included in their utility rates. The Ministry of Energy, Northern Development and Mines issued a memorandum asking that local utilities like ENWIN inform customers that:

“The Government of Ontario has introduced a COVID-19 Recovery Rate of 12.8¢/kWh for all time-of-use (TOU) electricity customers, to support Ontarians as we restart the economy. Households, farms and small businesses who pay time-of-use electricity rates will be charged this fixed rate 24 hours a day, seven days a week, starting June 1, 2020.

This rate will be automatically reflected on TOU customers’ electricity bills for all three TOU periods, 24 hours a day, seven days a week, and is intended to be in place until October 31, 2020.”

As ENWIN adjusts its billing to reflect the new government plan, the utility is reassuring customers its Customer Service department remains on duty during business hours, to answer questions, and assist customers with any payment or other concerns.

“We recognize that many of our customers continue to struggle during this pandemic period,” said Helga Reidel, ENWIN's President and CEO. “Our billing and credit staff have been working very hard to help, and we encourage customers to keep phoning in if they need us. We will continue do our best for them, as the economy recovers.”

ENWIN has helped customers in a variety of ways during the COVID-19 outbreak in Windsor, including its implementation of the Ontario moratorium on disconnection for residential and small business customers. In addition, the Windsor Utilities Commission authorized a similar moratorium for residential water customers, and both the WUC and ENWIN Boards of Directors also approved a hold on interest charges and penalties until June 30. Throughout the pandemic, the local distribution company has, and will, continue to help customers individualize their payments, if needed.

“Our customers are at the center of all we do,” concluded Reidel. “These measures are only some of the ways we have been helping customers during the pandemic. Our crews have also remained on the front line, throughout COVID-19, ensuring both water and electricity services continued without disruption.”

Additional information about the Ontario Energy Board’s new TOU rates can be found here. ENWIN’s Customer Service Representatives are on call 8:30 a.m. to 4:30 p.m. at 519-255-2727.