Regulatory Information

ENWIN’s electricity rates and services are regulated by the Ontario Energy Board ("OEB"), an independent provincial government agency. ENWIN’s applications to the OEB, service documents and license are listed below. Additional information may be found on the OEB’s website at, or by contacting ENWIN at or 519-251-7300.

Conditions of Service

ENWIN's Conditions of Service describe the operating practices, connection policies and the types of service available to the electricity customers within ENWIN's service area.

Conditions of Service - Version 1.2 February 2023

Major Event Reporting

ENWIN is required to file a report with the OEB when it determines an electricity outage was caused by a Major Event.

OEB Scorecard

ENWIN’s electricity scorecard, which is accompanied by management discussion and analysis to explain the scorecard, demonstrates how ENWIN is performing each year relative to measures determined by the OEB.

Electricity Distribution License

ENWIN operates under the following Electricity Distribution Licence to distribute electricity to customers in its licensed service area.