Welcome to WUC
At the Windsor Utilities Commission, our mandate is to deliver an abundance of clean, reliable and safe water that enhances the quality of life of Windsor's residences and businesses.
We are proud to deliver tap water into our customers' homes that exceeds Ontario's water quality standards. Clean water plays a fundamental role in helping to establish the quality of our lives.
Relationship Between ENWIN Utilities Ltd. and Windsor Utilities Commission (WUC) - The Windsor Utilities Commission (WUC) has outsourced all of its operations to ENWIN through a Water System Operating Agreement (WSOA). These services help to produce, deliver and maintain WUC assets. WUC is the legal owner of the water assets. They regulate water rates, water quality and conservation efforts. WUC's focus is on rate control, cost control and compliance, making the management of these essential functions easier without the additional responsibility of having to run a highly technical business on a day-to-day basis. For more information on the structure, click here.
Billing Information - If you are interested in viewing a breakdown of your water billing details, please click here.
Latest News Items
Tips to Prevent Frozen Pipes
Being prepared and informed may help you avoid the messy and often expensive issue of frozen pipes.
Why Pipes Freeze
Water has a unique property in that it expands as it freezes. This expansion puts tremendous pressure on whatever is containing it, including metal or plastic pipes. No matter the "strength" of a container, expanding water can cause pipes to break. Pipes that freeze most frequently are those that are exposed to severe cold, like outdoor hose bibs, swimming pool supply lines, water sprinkler lines, and water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets. Pipes that run against exterior walls that have little or no insulation are also subject to freezing.
Preventing Frozen Pipes
Before the onset of cold weather, prevent freezing of water supply lines and pipes by following these recommendations:
- Drain water from swimming pool and water sprinkler supply lines. Do not put antifreeze in these lines unless directed. Antifreeze is environmentally harmful and is dangerous to humans, pets, wildlife and landscaping.
- Remove, drain and store hoses used outdoors. Close inside valves supplying outdoor hoses. Open the outside hose to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
- Check to see if there are any openings in your foundation or structure that are letting in cold air and insulate any openings you may find.
- Check around the home for other areas where water supply lines are located in unheated areas. Look in the basement, crawl space, attic, garage and under kitchen and bathroom cabinets. Both hot and cold water pipes in these areas should be insulated.
- All plumbing must be in a heated space according to building code.
- Consider installing specific products made to insulate water pipes. When insulating your pipes, remember to insulate from the cold and not from the heat by placing the insulation only on the foundation side of the pipes.
- Do not prevent the house heat from keeping your pipes warm.
- Make sure your water meter is protected from the outdoors.
- Plumbing/meters should not be in areas designed to be cold, such as fruit cellars. The best solution is to move the plumbing into the heated portion of the house. If this cannot be done, allow warm airflow into the space by opening a door from a heated area of the building. Heat should be allowed to get into the room.
- The coldest winds come from the North. Look for any cracks or gaps in the building's exterior foundation. Many frozen meters are the result of cold, windy days where the wind blows from the North.
During Cold Weather, Take Preventative Action
- Keep garage doors closed if there are water supply lines in the garage.
- Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing.
- Keep the thermostat set to the same temperature both during the day and at night.
- If you will be going away during the cold weather, leave the heat on in your home, set to a temperature no lower than 55 degrees F.
- If the water meter/plumbing is located in an uninsulated room that will not allow for warm air flow, you many want to open a cold water tap in a sink and leave the water running at a 1/8" stream. Water that is moving is not apt to freeze.
NOTE: This should only be done on very cold and windy nights. This is a short-term fix, as water left running over a three-month period could amount to excessive charges on your water and waste water bill.
- If you have no water, your plumbing may have frozen. You should find the water shut off and close it to prevent flood damage. Raise the thermostat to increase the heat in the building.
If your pipes are frozen, it is best to call a qualified plumbing contractor to thaw your pipes safety. Never apply an open flame to a frozen pipe. This cannot only cause a fire, it can also result in the overheating of a pocket of water and cause a sudden explosion of boiling steam, which is extremely dangerous and could cause injury.
Continental Avenue Bulk Water Fill Station Decommissioned
ENWIN and the Windsor Utilities Commission are advising customers and commercial vehicle users that the bulk water fill station located at 2158 Continental Avenue has been decommissioned as of September 30, 2018.
Construction on a new bulk fill station located at the entrance of Malden Park is underway. The anticipated availability of this new bulk fill station at the corner of Carmichael Road and Matchette Road is January 2019. Customers can continue to utilize the remaining three bulk water fill stations, located at:
- 2700 Deziel Drive
- 3650 Wyandotte Street East
- 801 Caron Avenue
WUC Announces Rate Increase for January 1, 2018
Effective January 1, 2018, the basic consumption charge will increase from 55.7 to 60.0 cents per cubic metre for all consumption on and after January 1, 2018.
Important Information: Mandatory Water Meter Replacement Program
WATER METERS ARE COMING
In conjunction with the City of Windsor Act (1936) and as authorized through section 195 of the Municipal Act, ENWIN Utilities, on behalf of the Windsor Utilities Commission has established a Water Meter Replacement Program in order to ensure the continued accuracy of your water billings. Neptune Technology Group has been contracted to replace your water meter at no charge to you. You will not be billed for the meter replacement and installation, but all building owners are responsible for costs related to the installer gaining access to a meter location.