Welcome to WUC
At the Windsor Utilities Commission, our mandate is to deliver an abundance of clean, reliable and safe water that enhances the quality of life of Windsor's residences and businesses.
We are proud to deliver tap water into our customers' homes that exceeds Ontario's water quality standards. Clean water plays a fundamental role in helping to establish the quality of our lives.
Relationship Between ENWIN Utilities Ltd. and Windsor Utilities Commission (WUC) - The Windsor Utilities Commission (WUC) has outsourced all of its operations to ENWIN through a Water System Operating Agreement (WSOA). These services help to produce, deliver and maintain WUC assets. WUC is the legal owner of the water assets. They regulate water rates, water quality and conservation efforts. WUC's focus is on rate control, cost control and compliance, making the management of these essential functions easier without the additional responsibility of having to run a highly technical business on a day-to-day basis. For more information on the structure, click here.
Billing Information - If you are interested in viewing a breakdown of your water billing details, please click here.
Latest News Items
Drouillard Road Infrastructure Renewal Project
As part of an ongoing infrastructure renewal program by the Windsor Utilities Commission (WUC), D'Amore Construction (2000) Ltd. will undertake the following construction project, beginning Wednesday June 20, 2018, weather permitting:
- Construction of a new 200mm diameter PVC watermain on Drouillard Road from Seminole Street southerly to Tecumseh Road East.
- Construction of a new 300mm diameter PVC watermain on Seminole Street from Hickory Road easterly to Drouillard Road.
Please note that the road will be closed, with access only to local residents. The project is expected to take approximately 12 weeks to complete.
System Flushing Operations
ENWIN will be performing flushing operations on the water system throughout the City of Windsor on a predetermined, weekly basis starting in May and ending October. The area targeted will be advertised in the Windsor Star in the Saturday paper immediately prior to commencing. The next area targeted will be bound by the Detroit River to the north, E.C. Row to the south, Janette, Elm and Dougall to the west and Howard Avenue to the east. Flushing will take place from June 18 to July 30, 2018, Monday to Friday, between the hours of 8 am and 3 pm daily.
Customers located in the targeted flushing areas may experience some mild colouring and sedimentation in their water during the period that the flushing is occurring. This is NOT harmful and should clear up quickly. We ask that you follow the guidelines listed below:
- Fill some containers with water you may require during the duration of the work.
- Laundry may be damaged due to discolouration of the water. Please avoid doing laundry until the flushing has completed work in your neighbourhood for that day.
- Try not to run any hot water taps, as some discoloured water and sediment may be drawn into your hot water heater.
When the system flushing is finished and you experience discolouration, flow cold water through your interior faucets until the water is clear.
If you have any questions regarding the flushing operations in your neighbourhood, please contact us at email@example.com.
WUC Announces Rate Increase for January 1, 2018
Effective January 1, 2018, the basic consumption charge will increase from 55.7 to 60.0 cents per cubic metre for all consumption on and after January 1, 2018.
Important Information: Mandatory Water Meter Replacement Program
WATER METERS ARE COMING
In conjunction with the City of Windsor Act (1936) and as authorized through section 195 of the Municipal Act, ENWIN Utilities, on behalf of the Windsor Utilities Commission has established a Water Meter Replacement Program in order to ensure the continued accuracy of your water billings. Neptune Technology Group has been contracted to replace your water meter at no charge to you. You will not be billed for the meter replacement and installation, but all building owners are responsible for costs related to the installer gaining access to a meter location.