Welcome to WUC


At the Windsor Utilities Commission, our mandate is to deliver an abundance of clean, reliable and safe water that enhances the quality of life of Windsor's residences and businesses.

We are proud to deliver tap water into our customers' homes that exceeds Ontario's water quality standards. Clean water plays a fundamental role in helping to establish the quality of our lives.

Relationship Between ENWIN Utilities Ltd. and Windsor Utilities Commission (WUC) - The Windsor Utilities Commission (WUC) has outsourced all of its operations to ENWIN through a Water System Operating Agreement (WSOA).  These services help to produce, deliver and maintain WUC assets.  WUC is the legal owner of the water assets.  They regulate water rates, water quality and conservation efforts.  WUC's focus is on rate control, cost control and compliance, making the management of these essential functions easier without the additional responsibility of having to run a highly technical business on a day-to-day basis.  For more information on the structure, click here.

Billing Information - If you are interested in viewing a breakdown of your water billing details, please click here.

 

Latest News Items


Traffic Alert Update - Malden Road Infrastructure Renewal Project - Delays Expected

As part of an ongoing infrastructure renewal project that commenced Monday, August 13, 2018, road closures of 15 to 20 minute intervals are expected on Malden Road, from Chappus Street to Continental Avenue, throughout the day on Wednesday, August 15 and Thursday August 16, 2018.  Motorists are advised to seek an alternate route to avoid these delays.

The project is part of an ongoing infrastructure renewal program by the Windsor Utilities Commission (WUC), to construct a new 300mm diameter PVC watermain.

The road will be reduced to single lane traffic controlled by flag persons for the duration of the project, which is expected to take approximately four weeks to complete.  To ensure the safety of our workers, we request that motorists exercise caution when approaching the construction site.

For more information, click here.


Wellington Avenue (South) Infrastructure Renewal Project

As part of an ongoing infrastructure renewal program by the Windsor Utilities Commission (WUC), Coco Paving Inc. will undertake the following construction project, beginning Monday August 13, 2018, weather permitting:

  • Construction of a new 200mm diameter PVC watermain on Wellington Avenue from College to Grove.
  • Construction of a new 150mm diameter PVC watermain from Montrose to Tecumseh Boulevard. 

Please note that the road will be closed, with access afforded to local residents.  The project is expected to take approximately 8 weeks to complete.


Wellington Avenue (North) Infrastructure Renewal Project

As part of an ongoing infrastructure renewal program by the Windsor Utilities Commission (WUC), Coco Paving Inc. will undertake the following construction project, beginning Monday August 20, 2018, weather permitting:

  • Construction of a new 200mm diameter PVC watermain on Wellington Avenue from Wyandotte to University. 

Please note that the road will be closed, with access afforded to local residents.  The project is expected to take approximately 8 weeks to complete.


Malden Road Infrastructure Renewal Project

As part of an ongoing infrastructure renewal program by the Windsor Utilities Commission (WUC), Coco Paving Inc. will undertake the following construction project, beginning Monday August 13, 2018, weather permitting:

  • Construction of a new 300mm diameter PVC watermain on Malden Road from Chappus Street to Continental Avenue.

Please note that the road will be reduced to single lane traffic controlled by flag persons during construction.

For more information click here.


Drouillard Road Infrastructure Renewal Project

As part of an ongoing infrastructure renewal program by the Windsor Utilities Commission (WUC), D'Amore Construction (2000) Ltd. will undertake the following construction project, beginning Wednesday June 20, 2018, weather permitting:

  • Construction of a new 200mm diameter PVC watermain on Drouillard Road from Seminole Street southerly to Tecumseh Road East.
  • Construction of a new 300mm diameter PVC watermain on Seminole Street from Hickory Road easterly to Drouillard Road.

Please note that the road will be closed, with access only to local residents.  The project is expected to take approximately 12 weeks to complete.

For more information click here.


System Flushing Operations

ENWIN will be performing flushing operations on the water system throughout the City of Windsor on a predetermined, weekly basis starting in May and ending October.  The area targeted will be advertised in the Windsor Star in the Saturday paper immediately prior to commencing.

Between the dates of August 1 and August 31, flushing operations will take place in the area bounded by: Detroit River to the north, Tecumseh Road to the south, Howard Avenue to the west and Walker Road to the east.

Customers located in the targeted flushing areas may experience some mild colouring and sedimentation in their water during the period that the flushing is occurring.  This is NOT harmful and should clear up quickly.  We ask that you follow the guidelines listed below:

Guidelines:

  • Fill some containers with water you may require during the duration of the work.
  • Laundry may be damaged due to discolouration of the water.  Please avoid doing laundry until the flushing has completed work in your neighbourhood for that day.
  • Try not to run any hot water taps, as some discoloured water and sediment may be drawn into your hot water heater.

When the system flushing is finished and you experience discolouration, flow cold water through your interior faucets until the water is clear.

If you have any questions regarding the flushing operations in your neighbourhood, please contact us at info@enwin.com.

Hydrant System Flushing Map


WUC Announces Rate Increase for January 1, 2018

Effective January 1, 2018, the basic consumption charge will increase from 55.7 to 60.0 cents per cubic metre for all consumption on and after January 1, 2018.

For more information on water rates, click here.


Important Information: Mandatory Water Meter Replacement Program

WATER METERS ARE COMING

In conjunction with the City of Windsor Act (1936) and as authorized through section 195 of the Municipal Act, ENWIN Utilities, on behalf of the Windsor Utilities Commission has established a Water Meter Replacement Program in order to ensure the continued accuracy of your water billings. Neptune Technology Group has been contracted to replace your water meter at no charge to you. You will not be billed for the meter replacement and installation, but all building owners are responsible for costs related to the installer gaining access to a meter location.

For important information on the meter replacement program, click here.