Welcome to WUC


At the Windsor Utilities Commission, our mandate is to deliver an abundance of clean, reliable and safe water that enhances the quality of life of Windsor's residences and businesses.

We are proud to deliver tap water into our customers' homes that exceeds Ontario's water quality standards. Clean water plays a fundamental role in helping to establish the quality of our lives.

Relationship Between ENWIN Utilities Ltd. and Windsor Utilities Commission (WUC) - The Windsor Utilities Commission (WUC) has outsourced all of its operations to ENWIN through a Water System Operating Agreement (WSOA).  These services help to produce, deliver and maintain WUC assets.  WUC is the legal owner of the water assets.  They regulate water rates, water quality and conservation efforts.  WUC's focus is on rate control, cost control and compliance, making the management of these essential functions easier without the additional responsibility of having to run a highly technical business on a day-to-day basis.  For more information on the structure, click here.

Billing Information - If you are interested in viewing a breakdown of your water billing details, please click here.

Latest News Items

Coronavirus COVID-19 

We prepared for local impact from Coronavirus COVID-19. Pandemic Contingency plans are being continuously reviewed to maintain business and services to the highest possible level. We continue to evaluate our plan, making necessary updates to support the health and safety needs of our employees, as well as the water requirements of our customers.

For more information on our response to COVID-19, click here.


CWWA Fact Sheet for Building Owners/Operators: Safely Re-Opening Buildings

When buildings are closed or on low occupancy for any prolonged period, water in the building becomes stagnant and can pose serious health risks. It is the responsibility of each property owner to ensure it maintains the safety of that water within their building.

The Canadian Water and Wasterwater Association has released the following resource guide for building owners and operators. Click link below to download. For more information, visit cwwa.ca.

CWWA Fact Sheet for Building Owners/Operators: Safely Re-Opening Buildings


Water System Hydrant Flushing Program

UPDATE: 2020 Flushing Operations are now complete. Information regarding 2021 operations will be posted in the Spring.

For more information on the Water System Hydrant Flushing Program, click here.


WUC Contract #2020-017 Dufferin Avenue / Shepherd Street East / Hanna Street East 

As part of an ongoing infrastructure renewal program, the Windsor Utilities Commission (WUC) will be installing a new 200mm diameter PVC watermain on Dufferin Avenue from Shepherd Street East to Tecumseh Road East, a new 200mm PVC watemain on Shepherd Street East from Ouellette Avenue to Windsor Avenue and a new 200mm PVC watermain on Hanna Street East from Dufferin Avenue to Windsor Avenue.

D'Amore Construction (2000) Ltd., under contract with the Windsor Utilities Commission, is scheduled to begin work September 28, 2020. The entire project should take approximately 10 weeks to complete. Project timing is weather dependent.


WUC Contract #2020-019 Bruce Avenue / Ellis Street West 

As part of an ongoing infrastructure renewal program, the Windsor Utilities Commission (WUC) will be installing a new 300mm diameter PVC watermain on Bruce Avenue from Grove Avenue to Tecumseh Road East by horizontal directional drilling method and a new 200mm PVC watermain on Ellis Street West from Bruce Avenue, East to Dougall Avenue.

Major Construction (2010) Ltd., under contract with the Windsor Utilities Commission, is scheduled to begin work August 4, 2020. The entire project should take approximately 14 weeks to complete. Project timing is weather dependent.


WUC Contract #2020-005 Phase 3 - Logan / Mercer / Highland / Hyde / Joffre 

As part of an ongoing infrastructure renewal program, the Windsor Utilities Commission (WUC) will be installing a new 200mm dia. PVC watermain on Mercer Street between Logan and Tecumseh, Highland Avenue between Logan and Tecumseh, Logan Avenue between McDougall and Howard, Hyde Avenue between Howard and the cul-de-sac and Joffre Place between Mercer and the cul-de-sac.

D'Amore Construction (2000) Ltd., under contract with the Windsor Utilities Commission, is scheduled to begin work the week of March 30, 2020.  The entire project should take approximately 24 weeks to complete.  Project timing is weather dependent.


WUC Contract #2020-005 Phase 1 - Foch Avenue/Mercer Street/Highland Avenue/Lens (Alley) 

As part of an ongoing infrastructure renewal program, the Windsor Utilities Commission (WUC) will be installing a new 300mm dia. PVC watermain on Lens (Alley) between McDougall and Howard, new 200mm dia. PVC watermains on Mercer Street between Lens and Logan, on Mercer Street between Lens and Logan and on Foch between mcDougall and Howard.  This is the first phase of a larger project that includes work on Mercer and Highland between Foch and Tecumseh, as well as Logan, Hyde, Howard, Irvine and Marentette.

D'Amore Construction (2000) Ltd., under contract with the Windsor Utilities Commission, is scheduled to begin work March 4, 2020.  The entire project should take approximately 24 weeks to complete.  Project timing is weather dependent.


Conversion of Bulk Water Fill Stations 

All four (4) Bulk Water Fill Stations have been updated to the new FLOWPOINT controls system. For more information on this new system, click here: enwin.azurewebsites.net

Please email Justin Pulleyblank at jpulleyblank@enwin.com for more information on how to set up accounts for the FLOWPOINT water smart system. 


Fluoridation

Both the City of Windsor and Town of Tecumseh passed by-laws on March 25, 2019 and April 9, 2019 respectively, to reintroduce fluoride into the City of Windsor Drinking Water System.  These by-laws support the requirement of the Fluoridation Act that a majority of municipalities (two out of three) served by the Drinking Water System, must pass a by-law to add fluoride.  As a result, WUC has begun the process to reintroduce fluoride to Windsor's Drinking Water System.

Reintroduction of Fluoride

For more information on Fluoridation, click here.


WUC Announces Rate Increase for January 1, 2020

Effective January 1, 2020, the basic consumption charge will increase from 62.3 to 64.7 cents per cubic metre for all consumption on and after January 1, 2020.

For more information on water rates, click here.


Important Information: Mandatory Water Meter Replacement Program

WATER METERS ARE COMING

In conjunction with the City of Windsor Act (1936) and as authorized through section 195 of the Municipal Act, ENWIN Utilities, on behalf of the Windsor Utilities Commission has established a Water Meter Replacement Program in order to ensure the continued accuracy of your water billings. Neptune Technology Group has been contracted to replace your water meter at no charge to you. You will not be billed for the meter replacement and installation, but all building owners are responsible for costs related to the installer gaining access to a meter location.

For important information on the meter replacement program, click here.