Welcome to WUC


At the Windsor Utilities Commission, our mandate is to deliver an abundance of clean, reliable and safe water that enhances the quality of life of Windsor's residences and businesses.

We are proud to deliver tap water into our customers' homes that exceeds Ontario's water quality standards. Clean water plays a fundamental role in helping to establish the quality of our lives.

Relationship Between ENWIN Utilities Ltd. and Windsor Utilities Commission (WUC) - The Windsor Utilities Commission (WUC) has outsourced all of its operations to ENWIN through a Water System Operating Agreement (WSOA).  These services help to produce, deliver and maintain WUC assets.  WUC is the legal owner of the water assets.  They regulate water rates, water quality and conservation efforts.  WUC's focus is on rate control, cost control and compliance, making the management of these essential functions easier without the additional responsibility of having to run a highly technical business on a day-to-day basis.  For more information on the structure, click here.

Billing Information - If you are interested in viewing a breakdown of your water billing details, please click here.

 

Latest News Items


Update: Michigan Shoreline Collapse

ENWIN is informing customers that the utility is aware of the recent riverbank collapse at the Detroit Bulk Storage property in Michigan.

According to the Essex Region Conservation Authority's (ERCA’s) Source Water Protection Plan, the location of the incident is significantly downstream from ENWIN’s system, and should pose no threat to Windsor’s drinking water intake, located in the Detroit River. The Ministry of the Environment Conservation and Parks (MECP) has also confirmed that there is no threat to the local water supply.

Based on the information provided by these provincial government agencies, ENWIN is advising that the water produced and distributed to its customers is safe for consumption.

Nevertheless, out of an abundance of caution, ENWIN has commenced additional special testing of the drinking water intake, and will continue to monitor the situation, communicate with the MECP, and provide updates to the public, as they are available. 


Frozen Pipes

It is that time of year again! This a reminder that as the weather gets colder, any open or exposed piping in your home is susceptable to freezing. Please visit the WUC Education section to ensure your home is protected. For more information on Frozen Pipes, click here.


Conversion of Bulk Water Fill Stations 

All Bulk Water Fill Stations have been updated to the new FLOWPOINT controls system, with the exception of Deziel Drive (the card read is still active to use up all remaining balances). For more information on this new system, click here: enwin.azurewebsites.net

Please email Justin Pulleyblank at jpulleyblank@enwin.com for more information on how to set up accounts for the FLOWPOINT water smart system. 


Fluoridation

Both the City of Windsor and Town of Tecumseh have passed by-laws on March 25, 2019 and April 9, 2019 respectively, to reintroduce fluoride into the City of Windsor Drinking Water System.  These by-laws support the requirement of the Fluoridation Act that a majority of municipalities (two out of three) served by the Drinking Water System, must pass a by-law to add fluoride.  As a result, WUC has begun the process to reintroduce fluoride to Windsor's Drinking Water System.  

For more information on Fluoridation, click here.


Marentette Avenue- Watermain Renewal Contract #2019-023

As part of an ongoing infrastructure renewal program, The Windsor Utilities Commission (WUC) will be installing a new 200mm dia. PVC watermain on Marentette Avenue from Sydney Avenue to EC Row Avenue.

Coco Paving Inc., under contract with the Windsor Utilities Commission, is scheduled to begin work the week of November 4, 2019.  The project should take approximately 4 weeks to complete.  Project Timing is weather dependent.


Langlois Avenue - Watermain Renewal Contract #2019-023

As part of an ongoing infrastructure renewal program, The Windsor Utilities Commission (WUC) will be installing a new 300mm dia. PVC watermain on Langlois Avenue from North Service Road to EC Row Avenue, crossing under EC Row Expressway by directional drilling method of construction.

Coco Paving Inc., under contract with the Windsor Utilities Commission, is scheduled to begin work the week of November 4, 2019.  The project should take approximately 3 weeks to complete.  Project Timing is weather dependent.


Pillette / Jos Janisse / Rossini / Pleasant - Watermain Renewal Contract #2019-044

As part of an ongoing infrastructure renewal program, The Windsor Utilities Commission (WUC) will be installing a new 200mm dia. PVC watermain on Jos Janisse, Rossini and Pleasant and a new 300mm dia. PVC watermain on Pillette.

D'Amore Construction (2000) Ltd., under contract with the Windsor Utilities Commission, is scheduled to begin work the week of October 7, 2019.  The project should take approximately 8 weeks to complete.  Project Timing is weather dependent.


WUC Announces Rate Increase for January 1, 2019

Effective January 1, 2019, the basic consumption charge will increase from 60.0 to 62.3 cents per cubic metre for all consumption on and after January 1, 2019.

For more information on water rates, click here.


Important Information: Mandatory Water Meter Replacement Program

WATER METERS ARE COMING

In conjunction with the City of Windsor Act (1936) and as authorized through section 195 of the Municipal Act, ENWIN Utilities, on behalf of the Windsor Utilities Commission has established a Water Meter Replacement Program in order to ensure the continued accuracy of your water billings. Neptune Technology Group has been contracted to replace your water meter at no charge to you. You will not be billed for the meter replacement and installation, but all building owners are responsible for costs related to the installer gaining access to a meter location.

For important information on the meter replacement program, click here.