Welcome to WUC


At the Windsor Utilities Commission, our mandate is to deliver an abundance of clean, reliable and safe water that enhances the quality of life of Windsor's residences and businesses.

We are proud to deliver tap water into our customers' homes that exceeds Ontario's water quality standards. Clean water plays a fundamental role in helping to establish the quality of our lives.

Relationship Between ENWIN Utilities Ltd. and Windsor Utilities Commission (WUC) - The Windsor Utilities Commission (WUC) has outsourced all of its operations to ENWIN through a Water System Operating Agreement (WSOA).  These services help to produce, deliver and maintain WUC assets.  WUC is the legal owner of the water assets.  They regulate water rates, water quality and conservation efforts.  WUC's focus is on rate control, cost control and compliance, making the management of these essential functions easier without the additional responsibility of having to run a highly technical business on a day-to-day basis.  For more information on the structure, click here.

Billing Information - If you are interested in viewing a breakdown of your water billing details, please click here.

 

Latest News Items


Routine Water Hydrant Flushing Operations

UPDATE - Between the dates of June 22 and September 3, flushing operations will take place in the area bounded by: Riverside Drive to the north, Tecumseh Road to the south, Pierre Avenue to the west and Pillette Road to the east.

To ensure a safe level of water pressure is available at fire hydrants to serve our community, ENWIN is conducting its annual Water Hydrant System Flushing Operations across Windsor. Flushing began on April 29 and will run until October 4, with operations occurring between the hours of 8 a.m. and 3:30 p.m.

For daily information about where we are working, customers can follow ENWIN on our Twitter feed, @ENWINUtilities, or see the Hydrant System Flushing Map.

For more information on Fire Hydrant Flushing Operations, click here.


Community Lead Sampling Program

The next sampling period will occur August 6 to 31, 2019.  If you would like to participate in the Community Lead Sampling Program, please contact our Call Centre at 519-255-2727 - select option 3.

For more information on the community lead sampling program, click here.


Fluoridation

Both the City of Windsor and Town of Tecumseh have passed by-laws on March 25, 2019 and April 9, 2019 respectively, to reintroduce fluoride into the City of Windsor Drinking Water System.  These by-laws support the requirement of the Fluoridation Act that a majority of municipalities (two out of three) served by the Drinking Water System, must pass a by-law to add fluoride.  As a result, WUC has begun the process to reintroduce fluoride to Windsor's Drinking Water System.  

For more information on Fluoridation, click here.


Watermain Reconstruction Contract #2019-002 - Bruce / Grove

As part of an ongoing infrastructure renewal program, the Windsor Utilities Commission (WUC) will be installing a new 200mm diameter PVC watermain on Bruce Avenue from Elliott to Newbury and from Caroline to Grove, 300mm diameter PVC watermain on Grove from Janette to Bruce and a 200mm watermain on Grove from Bruce to Dougall.

SLR Contracting, under contract with the Windsor Utilities Commission, is scheduled to begin work on the week of March 25, 2019.  The project should take approximately 14 weeks to complete. 


WUC Announces Rate Increase for January 1, 2019

Effective January 1, 2019, the basic consumption charge will increase from 60.0 to 62.3 cents per cubic metre for all consumption on and after January 1, 2019.

For more information on water rates, click here.


Important Information: Mandatory Water Meter Replacement Program

WATER METERS ARE COMING

In conjunction with the City of Windsor Act (1936) and as authorized through section 195 of the Municipal Act, ENWIN Utilities, on behalf of the Windsor Utilities Commission has established a Water Meter Replacement Program in order to ensure the continued accuracy of your water billings. Neptune Technology Group has been contracted to replace your water meter at no charge to you. You will not be billed for the meter replacement and installation, but all building owners are responsible for costs related to the installer gaining access to a meter location.

For important information on the meter replacement program, click here.