Welcome to WUC


At the Windsor Utilities Commission, our mandate is to deliver an abundance of clean, reliable and safe water that enhances the quality of life of Windsor's residences and businesses.

We are proud to deliver tap water into our customers' homes that exceeds Ontario's water quality standards. Clean water plays a fundamental role in helping to establish the quality of our lives.

Relationship Between ENWIN Utilities Ltd. and Windsor Utilities Commission (WUC) - The Windsor Utilities Commission (WUC) has outsourced all of its operations to ENWIN through a Water System Operating Agreement (WSOA).  These services help to produce, deliver and maintain WUC assets.  WUC is the legal owner of the water assets.  They regulate water rates, water quality and conservation efforts.  WUC's focus is on rate control, cost control and compliance, making the management of these essential functions easier without the additional responsibility of having to run a highly technical business on a day-to-day basis.  For more information on the structure, click here.

Billing Information - If you are interested in viewing a breakdown of your water billing details, please click here.

Latest News Items

Coronavirus COVID-19 

We prepared for local impact from Coronavirus COVID-19. Pandemic Contingency plans are being continuously reviewed to maintain business and services to the highest possible level. We continue to evaluate our plan, making necessary updates to support the health and safety needs of our employees, as well as the water requirements of our customers.

For more information on our response to COVID-19, click here.


CWWA Fact Sheet for Building Owners/Operators: Safely Re-Opening Buildings

When buildings are closed or on low occupancy for any prolonged period, water in the building becomes stagnant and can pose serious health risks. It is the responsibility of each property owner to ensure it maintains the safety of that water within their building.

The Canadian Water and Wasterwater Association has released the following resource guide for building owners and operators. Click link below to download. For more information, visit cwwa.ca.

CWWA Fact Sheet for Building Owners/Operators: Safely Re-Opening Buildings


Annual Fire Hydrant Flow Testing Program

ENWIN will perform water hydrant flow testing as part of the annual system maintenance program, commencing May 3, 2021. Daily updates will be posted on @enwinutilities and the ENWIN Website Twitter Feed.  For tips on what to expect, visit  Water Hydrant Flow Testing Program. For information on the testing area visit 2021 Flow Testing Boundaries.


WUC Contract #2020-030 Crawford, Oak & Riverside Drive

As part of an ongoing infrastructure renewal program, the Windsor Utilities Commission (WUC) will be installing a new 400mm PVC watermain on Crawford Avenue from Wyandotte Street West, North to University Avenue West by horizonal directional drilling method; a new 300mm PVC watermain on Crawford Avenue from University Avenue West, North to Riverside Drive West; a new 300mm PVC watermain on Riverside Drive West from Crawford Avenue, West to Elm Street and a new 200mm PVC watermain on Oak Street from Riverside Drive West, South to University Avenue West by horizonal directional drilling method.

D'Amore Construction (2000) Ltd., under contract with the Windsor Utilities Commission, is scheduled to begin work the week of March 1, 2021.  The project should take approximately 12 weeks to complete.   Project timing is weather dependent.


WUC Announces Rate Increase for January 1, 2021

Effective January 1, 2021, the basic consumption charge will increase from 64.7 to 67.2 cents per cubic metre for all consumption on and after January 1, 2021.

For more information on water rates, click here.

To view the 2021 Water Bill Insert, click here.


Fluoridation

Both the City of Windsor and Town of Tecumseh passed by-laws on March 25, 2019 and April 9, 2019 respectively, to reintroduce fluoride into the City of Windsor Drinking Water System.  These by-laws support the requirement of the Fluoridation Act that a majority of municipalities (two out of three) served by the Drinking Water System, must pass a by-law to add fluoride.  As a result, WUC has begun the process to reintroduce fluoride to Windsor's Drinking Water System.

Reintroduction of Fluoride

For more information on Fluoridation, click here.