At the Windsor Utilities Commission, our mandate is to deliver an abundance of clean, reliable and safe water that enhances the quality of life of Windsor's residences and businesses.
We are proud to deliver tap water into our customers' homes that exceeds Ontario's water quality standards. Clean water plays a fundamental role in helping to establish the quality of our lives.
Relationship Between ENWIN Utilities Ltd. and Windsor Utilities Commission (WUC) - The Windsor Utilities Commission (WUC) has outsourced all of its operations to ENWIN through a Water System Operating Agreement (WSOA). These services help to produce, deliver and maintain WUC assets. WUC is the legal owner of the water assets. They regulate water rates, water quality and conservation efforts. WUC's focus is on rate control, cost control and compliance, making the management of these essential functions easier without the additional responsibility of having to run a highly technical business on a day-to-day basis. For more information on the structure, click here.
Billing Information - If you are interested in viewing a breakdown of your water billing details, please click here.
Latest News Items
It is that time of year again! This a reminder that as the weather gets colder, any open or exposed piping in your home is susceptable to freezing. Please visit the WUC Education section to ensure your home is protected. For more information on Frozen Pipes, click here.
Conversion of Bulk Water Fill Stations
All Bulk Water Fill Stations have been updated to the new FLOWPOINT controls system, with the exception of Deziel Drive (the card read is still active to use up all remaining balances). For more information on this new system, click here: enwin.azurewebsites.net
Please email Justin Pulleyblank at firstname.lastname@example.org for more information on how to set up accounts for the FLOWPOINT water smart system.
Both the City of Windsor and Town of Tecumseh have passed by-laws on March 25, 2019 and April 9, 2019 respectively, to reintroduce fluoride into the City of Windsor Drinking Water System. These by-laws support the requirement of the Fluoridation Act that a majority of municipalities (two out of three) served by the Drinking Water System, must pass a by-law to add fluoride. As a result, WUC has begun the process to reintroduce fluoride to Windsor's Drinking Water System.
For more information on Fluoridation, click here.
WUC Announces Rate Increase for January 1, 2020
Effective January 1, 2020, the basic consumption charge will increase from 62.3 to 64.7 cents per cubic metre for all consumption on and after January 1, 2020.
For more information on water rates, click here.
Important Information: Mandatory Water Meter Replacement Program
WATER METERS ARE COMING
In conjunction with the City of Windsor Act (1936) and as authorized through section 195 of the Municipal Act, ENWIN Utilities, on behalf of the Windsor Utilities Commission has established a Water Meter Replacement Program in order to ensure the continued accuracy of your water billings. Neptune Technology Group has been contracted to replace your water meter at no charge to you. You will not be billed for the meter replacement and installation, but all building owners are responsible for costs related to the installer gaining access to a meter location.
For important information on the meter replacement program, click here.